Growth‑Oriented Assistant Store Manager

CCF Family of Brands; Monroeville (AL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid on‑the‑job training

Cross brand training

Educational reimbursement

401(k) & Roth 401(k) match

Job summary

The Community Choice Financial Family of Brands (CCF) in Monroeville, AL seeks an Assistant Store Manager to lead daily store operations, support customers with financial services, and drive performance while ensuring compliance and a strong customer experience.

You will supervise staff, manage accounts, and participate in training and development programs across brand offerings. This role emphasizes leadership and growth within a nationwide network.

Qualifications

• High school diploma or equivalent.
• Minimum one year’s experience in customer service, sales, or retail.
• At least 3 months of supervisory, key holder, or relevant leadership experience.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions, evaluate, and accurately process loan/pawn applications, check cashing transactions and ancillary products.
• Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty.
• Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge off accounts.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide support, coaching, and development to Customer Service Representatives, when applicable, to ensure adherence to quality standards and safety procedures.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing.
• Work to meet Company-set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
• Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.
• Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services.
• Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

Customer service

Supervisory experience

Communication skills

POS proficiency

Physical endurance

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

The Community Choice Financial Family of Brands (CCF) in Monroeville, AL seeks an Assistant Store Manager to lead daily store operations, support customers with financial services, and drive performance while ensuring compliance and a strong customer experience.

You will supervise staff, manage accounts, and participate in training and development programs across brand offerings. This role emphasizes leadership and growth within a nationwide network.