Growth‑Oriented Account Representative | Customer Success

State Farm; Philippi (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

State Farm invites an Account Representative to join Shannon Reed - State Farm Agent in Philippi, WV. You will grow the agency by building relationships, developing leads, and marketing suitable products to meet customer needs.

The role emphasizes responsive service, trust, and community engagement. The ideal candidate has sales or customer-service experience, strong communication, and a coachable, team-oriented attitude.

Qualifications

• Experience in sales roles, with ability to develop leads.
• Strong communication and listening skills.
• Ability to identify customer needs and offer solutions.
• Proactive in building customer relationships.

Responsibilities

• Develop leads, schedule appointments, and market products.
• Establish customer relationships and follow up.
• Provide prompt, friendly customer service for inquiries.
• Promote long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Communication skills

Team player

Outgoing personality

Job description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my first agency in 2010, expanded to a second location in 2016, and today lead a team of 12. State Farm has always been close to home for me, as both my sister and brother-in-law are agents. I also have a competitive background, having played field hockey and softball in college before attending graduate school at Mississippi State University.

Our agencies enjoy staying connected to the communities we serve through local sponsorships, events, and other opportunities to give back.

We offer health benefits, paid time off, paid holidays, licensing reimbursement, performance incentives, and a strong commitment to work-life balance. We believe in rewarding hard work while creating an environment where people can enjoy what they do.

Our culture is positive, collaborative, and fun—our team genuinely gets along and enjoys working together. I'm looking for someone who is coachable, outgoing, team-oriented, and brings a positive attitude to the office. If you enjoy working hard, having fun, and growing alongside a supportive team, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Shannon Reed - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.