Insurance Account Associate | Customer Growth & Service

Shannon Reed - State Farm Agent; Philippi (WV); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Shannon Reed - State Farm Agent is seeking an Account Associate to help grow the office through meaningful customer relations and by acting as a liaison between customer needs and agency departments.

You will improve the lives of customers by proactively marketing relevant products and services, handling policy changes, claims, and inquiries with a focus on service excellence and community engagement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Excellent communication skills

Job description

Shannon Reed - State Farm Agent is seeking an Account Associate to help grow the office through meaningful customer relations and by acting as a liaison between customer needs and agency departments.

You will improve the lives of customers by proactively marketing relevant products and services, handling policy changes, claims, and inquiries with a focus on service excellence and community engagement.