Account Representative - State Farm Agent Team Member

State-Farm-319b4913; Overland Park (KS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Licensing paid by agency

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Paid time off

Training & development

Opportunity for advancement

Job summary

Liam Porter - State Farm Agent is seeking an Account Representative to support daily operations, grow the agency, and build lasting customer relationships.

You will identify needs, market relevant products, and coordinate with agency departments to improve customer outcomes. The role emphasizes service, communication, and a proactive sales mindset within a community-focused agency.

Qualifications

• Experience in sales is preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.

Responsibilities

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationship management

Marketing product knowledge

Communication skills

Customer service mindset

Problem solving

Job description

Benefits:

• Licensing paid by agency
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2012 and currently lead a team of six. I'm a graduate of the University of Central Missouri, have been married to my wife for 15 years, and am the proud father of three daughters. Outside of work, I enjoy spending time outdoors, attending Kansas City Royals games, and cheering on my daughters in their activities.

Serving our community is an important part of our agency. I'm a board member for Greensworks, active in my church, a member of the Ancient Order of Hibernians, and regularly volunteer at our local food pantry. I believe in making a positive impact both inside and outside the office.

Our agency offers group health insurance, a 401(k), paid coaching, professional development opportunities, and a strong commitment to work-life balance. We're passionate about investing in our team and helping each person reach their full potential.

Our culture is built around growth, service, and supporting one another. I genuinely care about helping my team succeed both professionally and personally. I'm looking for someone who is disciplined, has strong character, and leads with a servant's heart. If you're passionate about helping others and want to grow with a supportive team, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Representative for Liam Porter - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience in managing customer relationships preferred.
• Interest in marketing products and services based on customer needs.
• Communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to customers.