Growth Ops Director: Client Revenue & Renewals

NoGood; New York (NY); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Profit sharing

Health coverage

Hybrid work

Home office stipend

Unlimited PTO

Parental leave

401(k) matching

Mentorship and growth

Learning resources

Team trips

Wellness programs

Free lunch and snacks

Ongoing development

Job summary

NoGood, a growth consultancy based in NYC, seeks a Director of Client Growth & Revenue Ops to connect strategy with revenue. You will own pricing, scoping, renewals, and utilization while partnering with Client Services leadership to protect and grow client relationships.

You’ll work hybrid from NYC, collaborating with growth, strategy, and operations teams to scale client engagements and ensure profitability.

Qualifications

• Senior-level client management experience in an agency or startup
• Depth in marketing strategy, able to contribute to client strategy discussions
• Ops experience building pricing or scoping processes
• History of renewals/upsells in a book of business
• Strong CRM and spreadsheet discipline with clean data practices
• Excellent written and verbal communication with clients and leadership
• Knowledge of agency economics: utilization, blended rates, scope-based vs retainer pricing
• Experience with HubSpot, ClickUp or similar CRM/project tools
• Background in digital, growth, or performance marketing agencies a plus
• Experience in scaling client rosters and fixing related issues

Responsibilities

• Serve as senior client contact on renewals, expansions, and scope tied to strategy and relationships
• Collaborate with Senior Director of Client Services and CEO on key client matters
• Partner with strategist and growth teams to design engagements from scoping to delivery
• Build and own the pricing and scoping process
• Lead renewal and upsell motions across the client portfolio
• Maintain utilization tracking and a clean retention CRM
• Create a client health playbook to flag churn risk and expansion opportunities
• Draft and negotiate renewals and scope changes with standardized templates
• Flag commercial risk early, scope creep, and under-priced engagements
• Design workflows and AI-powered tools to scale without headcount growth
• Provide leadership visibility into portfolio health and capacity

Skills

Senior client mgmt

Marketing strategy depth

Ops process design

Renewal/upsell track record

CRM/sheet systems

Client-facing communication

Agency economics knowledge

HubSpot/ClickUp experience

Growth/performance marketing exposure

Scale experience with roaster

Job description

NoGood, a growth consultancy based in NYC, seeks a Director of Client Growth & Revenue Ops to connect strategy with revenue. You will own pricing, scoping, renewals, and utilization while partnering with Client Services leadership to protect and grow client relationships.

You’ll work hybrid from NYC, collaborating with growth, strategy, and operations teams to scale client engagements and ensure profitability.