Director, Client Growth & Revenue Ops

NoGood; New York (NY); Hybrid; USD 115,000 - 130,000; Full time

Benefits offered by this job

Profit sharing

Health coverage

Hybrid work

Home office stipend

Unlimited PTO

Parental leave

401(k) matching

Mentorship and growth

Learning resources

Team trips

Wellness programs

Free lunch and snacks

Ongoing development

Job summary

NoGood, a growth consultancy based in NYC, seeks a Director of Client Growth & Revenue Ops to connect strategy with revenue. You will own pricing, scoping, renewals, and utilization while partnering with Client Services leadership to protect and grow client relationships.

You’ll work hybrid from NYC, collaborating with growth, strategy, and operations teams to scale client engagements and ensure profitability.

Qualifications

• Senior-level client management experience in an agency or startup
• Depth in marketing strategy, able to contribute to client strategy discussions
• Ops experience building pricing or scoping processes
• History of renewals/upsells in a book of business
• Strong CRM and spreadsheet discipline with clean data practices
• Excellent written and verbal communication with clients and leadership
• Knowledge of agency economics: utilization, blended rates, scope-based vs retainer pricing
• Experience with HubSpot, ClickUp or similar CRM/project tools
• Background in digital, growth, or performance marketing agencies a plus
• Experience in scaling client rosters and fixing related issues

Responsibilities

• Serve as senior client contact on renewals, expansions, and scope tied to strategy and relationships
• Collaborate with Senior Director of Client Services and CEO on key client matters
• Partner with strategist and growth teams to design engagements from scoping to delivery
• Build and own the pricing and scoping process
• Lead renewal and upsell motions across the client portfolio
• Maintain utilization tracking and a clean retention CRM
• Create a client health playbook to flag churn risk and expansion opportunities
• Draft and negotiate renewals and scope changes with standardized templates
• Flag commercial risk early, scope creep, and under-priced engagements
• Design workflows and AI-powered tools to scale without headcount growth
• Provide leadership visibility into portfolio health and capacity

Skills

Senior client mgmt

Marketing strategy depth

Ops process design

Renewal/upsell track record

CRM/sheet systems

Client-facing communication

Agency economics knowledge

HubSpot/ClickUp experience

Growth/performance marketing exposure

Scale experience with roaster

Job description

We are:

NoGood is an award-winning, tech-enabled growth consultancy that has fueled the success of some of the most iconic brands.

We are a team of growth leads, creatives, engineers and data scientists who help unlock rapid measurable growth for some of the world’s category-defining brands. We bring together the art and science of strategy, creative, content and growth expertise into a single cohesive team, powered by robust data analytics and proprietary AI tech.

Based in NYC, we support partners globally, with a client partner roster that includes VC-backed startups, scale-ups, and Fortune 500 companies such as Nike, Oura, Spring Health, TikTok, Intuit, P&G, and more.

Since 2016, we’ve been delivering what others only promise. Why settle for good enough if you can be up to NoGood?

We are looking for:

A Director, Client Growth & Revenue Ops to join our NYC team (hybrid), reporting to the Senior Director of Growth Marketing & Client Services. This is a newly created role for someone who can be the connective tissue between our strategist function and revenue. You’ll build and run the systems and rhythm that keep our client business healthy pricing and scoping, renewals, upsells, utilization, and retention while stepping directly into client conversations alongside Client Services leadership when it matters most. You’re a marketer and client partner first, who happens to be excellent at building the operational backbone underneath that work.

You have:

• Senior client or account management experience (senior manager, associate director, or director level) at an agency or startup
• Real marketing or marketing strategy depth you can hold your own in a client strategy conversation, not just report on one
• Ops experience where you built a pricing or scoping process rather than just following one
• A track record carrying a renewal and upsell number, or a book of business, directly or indirectly
• A systems and process mindset you live in the CRM and sheets, and you keep them clean
• Excellent communication skills equally credible with a client’s marketing lead and with internal leadership
• Familiarity with agency economics: utilization, blended rates, and scope-based vs. retainer pricing models
• Experience with HubSpot, ClickUp, or similar CRM/project management platforms
• Background in or exposure to digital, growth, or performance marketing agencies (a plus)
• Experience at a company that scaled meaningfully you know what breaks as a client roster grows and how to fix it (a plus)

You will do:

• Serve as a senior point of contact for clients on renewals, expansion, and scope grounded in the strategy and relationship, not just the paperwork
• Step in alongside the Senior Director of Client Services and CEO on key client matters, bringing both strategic and commercial perspective
• Partner with strategist and growth teams to set client engagements up for success from scoping through delivery
• Build and own the pricing and scoping process
• Run the renewal and upsell motion across the client portfolio, carrying (directly or indirectly) a renewal/upsell number
• Own utilization tracking and the retention CRM keeping it clean, current, and actually used
• Build the client health playbook: early warning signals for churn risk and expansion opportunity
• Draft and negotiate renewal amendments and scope changes, and standardize commercial agreements and templates to speed up deal velocity
• Flag commercial risk early scope creep, under-priced engagements, and terms that strain the relationship
• Design the workflows, tools (including AI-powered solutions), and reporting that let us add clients without proportional headcount growth and give leadership real visibility into portfolio health and capacity

Benefits & Perks Of Becoming a NoGoodie:

• Earn More, Together: Base Pay + Profit Sharing & Commissions Opportunities
• Health First: Premium Medical, Dental & Vision Coverage
• Flex Work Environment: hybrid at HQ and remote globally
• Set Up Shop: Home Office Stipend
• Recharge Anytime: Unlimited PTO Plan
• Family First: Paid Parental Leave Plan
• Secure Your Future: 401(k) Plan with Employer Matching
• Level Up: Mentorship & Career Growth Support
• Always Be Learning: Access to Top-tier Resources & Industry Experts
• Work Hard, Play Harder: Quarterly Team Trips (Onsite and Offsite)
• Mind & Body Wellness: Gym, Wellness, and Access to Mental Health Plans
• Fuel Your Day: Free Lunch, Snacks, Cold Brew, & Happy Hours
• Grow With Us: Endless Opportunities to Lead & Succeed
• Keep on Shining: Ongoing Employee Development Programs

EEO & Compensation Transparency Statement:

NoGood is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. NoGood complies with federal, state, and local laws on compensation, pay transparency, and pay equity. We take factors including geographic location, education, training, skillset, market rates, certifications, and more into consideration when constructing pay ranges for new and existing roles within our organization. The compensation range for this position is $115,000 - $130,000.

At NoGood, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that our team members are included and have a sense of belonging that makes us a great company to work with and a great company to work for. To that end, NoGood is committed to Equal Opportunity Employment and complies with all Equal Opportunity Employment laws. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will work to make reasonable accommodations available in the job application and interview process, to perform essential duties of the job function, and to retrieve other benefits and privileges of employment with our organization.