Growth Operations Architect - Cybersecurity Partnerships

sentinellabs; United States; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Restricted Stock Units (RSUs)

Employee Stock Purchase Plan

Private medical, dental, and vision

Hybrid work model

Home office allowance

Internet or mobile phone reimburse

Wellness programs

In-office lunch offerings

Parental leave

Job summary

SentinelLabs seeks an experienced Operations leader to shape the partner ecosystem across two channel motions—VARs and MSSPs—driving adoption, retention, and revenue growth. You will architect programs that span customer experience, business development, and revenue operations, guiding cross-functional teams.

The role emphasizes scalable enablement, proactive issue deflection, and measurable impact on partner time-to-value and expansion revenue.

Qualifications

• 3–5 years in CX Operations, Channel Operations, Customer Success Operations, or Professional Services Operations within B2B software or cybersecurity.
• Proven experience supporting operational workflows across Technical Support, Customer/Partner Success, and Professional Services.
• Deep familiarity with the channel ecosystem (VARs, MSPs, MSSPs, GSIs) and how technical services drive channel revenue.
• Track record translating operational insight into retention and growth campaigns with measurable net retention impact.
• Hands-on experience building programs for both transactional VARs and recurring-revenue MSSPs/MSPs.
• Conceptual understanding of MSSP integrations (SIEM/SOAR/EDR), multi-tenancy, and service desk handoffs.

Responsibilities

• Design a dual-track operational framework for two channel motions: VARs and MSSPs.
• Operationalize growth programs to drive product adoption, upsell, and services expansion.
• Convert recurring technical issues into proactive enablement and deflection programs.
• Analyze ticket telemetry to surface adoption barriers across the partner journey.
• Build scalable structures linking partners with the right technical resources.
• Create unified workflows and smooth handoffs between customer- and partner-facing teams.

Skills

CX Operations

Channel Operations

Customer Success Operations

Professional Services Operations

Tools

SIEM/SOAR/EDR

Job description

SentinelLabs seeks an experienced Operations leader to shape the partner ecosystem across two channel motions—VARs and MSSPs—driving adoption, retention, and revenue growth. You will architect programs that span customer experience, business development, and revenue operations, guiding cross-functional teams.

The role emphasizes scalable enablement, proactive issue deflection, and measurable impact on partner time-to-value and expansion revenue.