Growth & Onboarding Coach for Financial Center Teams

Bank of America; Phoenix (AZ); On-site; USD 90,000 - 128,000; Full time

Benefits offered by this job

Industry-leading benefits

Paid time off

Job summary

Bank of America is seeking a Financial Center Manager to guide associates beyond initial training, organize onboarding timelines, and propel new initiatives. You will mentor staff, maintain expertise in Line of Business functions, and lead coaching across a multi-market environment.

The role emphasizes teaching, coaching, and mentoring to build proficient teams, with in‑office culture and flexible role‑specific arrangements to support business needs.

Qualifications

• Successful Financial Center Manager experience with a track record of developing associates, building high‑performing teams and executing across client experience, growth, risk and operational priorities.
• Proven ability to coach and influence leaders, helping FCMs strengthen coaching capability and sustainable performance routines.
• Highly effective virtual facilitator capable of building relationships, engagement and coaching across dispersed teams.
• Strong organizational and follow‑through skills with the ability to manage multiple markets, leaders and associates.
• Builder mindset suited to Expansion Markets.
• Collaborate across functions and influence without direct authority.

Responsibilities

• Co-creates and designs successful action plans to improve overall performance.
• Drives unit conformity to prescribed standard work processes and reduction of variability.
• Drives improvements in associate confidence and speed to proficiency.
• Identifies and assesses improvements in employee development and proficiency and consistency.
• Provides direction throughout new hire onboarding and continuing education of employees within the Financial Center Channel.

Skills

Active Listening

Attention to Detail

Coaching

Drives Engagement

Oral Communications

Collaboration

Data Collection and Entry

Education

High School Diploma / GED

Job description

Bank of America is seeking a Financial Center Manager to guide associates beyond initial training, organize onboarding timelines, and propel new initiatives. You will mentor staff, maintain expertise in Line of Business functions, and lead coaching across a multi-market environment.

The role emphasizes teaching, coaching, and mentoring to build proficient teams, with in‑office culture and flexible role‑specific arrangements to support business needs.