Center Leader: Client Experience & Team Growth

Bank of America; New York (NY); On-site; USD 90,000 - 140,000; Full time

Job summary

Bank of America is seeking a Financial Center Manager to lead a team, own the business, and foster a client-centric, compliant environment. You will coach staff, manage client traffic, and drive operational excellence across processes and outcomes.

The role emphasizes inclusive leadership, talent development, and a strong results orientation, with required weekend and extended hours as needed to serve clients across locations.

Qualifications

• Minimum one year of leadership experience through coaching, training or motivating a work team.
• Demonstrates motivation, results focus and client-centric approach.
• Strong relationship-building and decision-making skills.
• Ability to learn and adapt to new information and platforms.
• Adheres to processes, guidelines and regulations.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, routing clients and fostering retention.
• Drives business results through management routines and coaching.
• Creates a world-class client experience environment.
• Leads market-level initiatives and executes strategy.
• Drives operational excellence by engaging employees on business strategy.
• Manages priorities and ensures effective execution.
• Leads and coaches the team to deliver results.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Education

High School Diploma

Job description

Bank of America is seeking a Financial Center Manager to lead a team, own the business, and foster a client-centric, compliant environment. You will coach staff, manage client traffic, and drive operational excellence across processes and outcomes.

The role emphasizes inclusive leadership, talent development, and a strong results orientation, with required weekend and extended hours as needed to serve clients across locations.