Growth-Minded SaaS Associate Account Manager

Incident IQ; Atlanta, Alpharetta (GA, GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision benefits

401k match

Paid time off

Job summary

Incident IQ is seeking an Associate Account Manager in Atlanta to support customer expansion across an assigned portfolio. You will collaborate with Account Managers and Customer Success to understand needs, identify upsell opportunities, and contribute to revenue goals.

The role emphasizes relationship-building, discovery conversations, account research, and effective communication to drive customer outcomes within a fast-paced SaaS environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.

Responsibilities

• Build and maintain positive relationships with customers within an assigned account portfolio.
• Identify and develop upsell and cross-sell opportunities with coaching and support from sales leadership.
• Work toward assigned customer-expansion and recurring-revenue targets.
• Conduct account research and prepare materials for customer meetings, presentations, and outreach.
• Partner closely with Customer Success Managers to understand customer goals, product usage, satisfaction, and potential needs.
• Develop a strong understanding of Incident IQ’s products, customer outcomes, and value drivers.
• Educate customers on relevant Incident IQ capabilities and communicate customer success stories and best practices.
• Conduct discovery conversations to better understand customer challenges and organizational priorities.
• Support and participate in product demonstrations, proposals, and expansion conversations.
• Coordinate follow-up activities and customer communications throughout the expansion process.
• Maintain accurate and timely account, opportunity, and activity information in Salesforce.
• Track account activity, pipeline progression, and sales results.
• Provide regular updates regarding assigned accounts, opportunities, and forecasts.
• Collaborate with Account Management, Customer Success, Product, and other internal teams to support customer expansion, satisfaction, and retention.
• Participate in ongoing sales, product, and industry training.
• Use available technology and internal resources to improve organization, productivity, and customer engagement.
• Generate reports and complete other account-related projects as needed.

Skills

Communication skills

Relationship building

Multi-tasking

Process-driven

Sales aptitude

Independent & collaborative

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Incident IQ is seeking an Associate Account Manager in Atlanta to support customer expansion across an assigned portfolio. You will collaborate with Account Managers and Customer Success to understand needs, identify upsell opportunities, and contribute to revenue goals.

The role emphasizes relationship-building, discovery conversations, account research, and effective communication to drive customer outcomes within a fast-paced SaaS environment.