K-12 SaaS Growth Account Manager

Incident IQ; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

Paid time off

Job summary

Incident IQ, an Atlanta-based SaaS platform serving over 2,000 districts, seeks an Account Manager to drive expansion with current customers and develop upsell opportunities. You will work with Customer Success and Product teams to maximize outcomes and retention.

The role requires strong communication, storytelling, and presentation skills, plus a 4-year degree and 2+ years in account management. Travel up to 25% is expected.

Qualifications

• Must have a four-year college degree or equivalent experience.
• Minimum of 2 years account management or customer relationship development.
• Excellent written and verbal communication with the ability to simplify complex technology.
• Strong presentation skills and ability to persuade with stories and data.
• Willingness to travel up to 25%.
• SaaS sales experience in the K-12 market is highly preferred.

Responsibilities

• Identify upsell and cross-sell opportunities within assigned accounts.
• Meet and exceed sales targets for ARR upsell and cross-sell.
• Collaborate with Customer Success to ensure customer satisfaction and success.
• Develop program-level best practices and customer assessments.
• Communicate customer stories and value drivers to leadership.

Skills

Communication

Storytelling

Relationship building

Presentation skills

Organization

Independent & Team player

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Google Suite

Job description

Incident IQ, an Atlanta-based SaaS platform serving over 2,000 districts, seeks an Account Manager to drive expansion with current customers and develop upsell opportunities. You will work with Customer Success and Product teams to maximize outcomes and retention.

The role requires strong communication, storytelling, and presentation skills, plus a 4-year degree and 2+ years in account management. Travel up to 25% is expected.