K-12 SaaS Account Growth Manager

Incident IQ, LLC; Atlanta (GA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401k match

PTO

Downtown Atlanta & Halcyon offices

Job summary

Incident IQ, a leading K-12 SaaS platform based in Atlanta, is hiring an Account Manager to grow current customer relationships and expand per‑account revenue. The role emphasizes upsell, cross‑sell opportunities, and close collaboration with Product Management and Customer Success teams.

The ideal candidate has a track record in SaaS sales, strong communication and storytelling skills, and the ability to navigate school district processes.

Qualifications

• Four-year degree or equivalent experience required.
• Minimum of 2 years account management or customer relationship development.
• Exceptional written and verbal communication; ability to simplify complex technology.
• Exceptional group presentation skills; persuasive style.
• Highly organized, process-driven; able to work independently or in a team.
• Knowledge of Salesforce, Microsoft Office, Google Suite; SaaS sales to K-12 is preferred.

Responsibilities

• Identify upsell and cross-sell opportunities within assigned accounts.
• Meet and exceed sales targets for upsell and cross-sell ARR.
• Collaborate with Customer Success Managers to ensure customer satisfaction.
• Develop program-level best practice adoption and customer assessments.
• Communicate customer stories and value drivers to leadership.

Skills

Account management

Communication skills

Presentation skills

Organizational skills

Independent work

Team player

Education

Four year college degree

Tools

Salesforce

Microsoft Office

Google Suite

Job description

Incident IQ, a leading K-12 SaaS platform based in Atlanta, is hiring an Account Manager to grow current customer relationships and expand per‑account revenue. The role emphasizes upsell, cross‑sell opportunities, and close collaboration with Product Management and Customer Success teams.

The ideal candidate has a track record in SaaS sales, strong communication and storytelling skills, and the ability to navigate school district processes.