Growth-Minded Medical Front Desk & Patient Services

WomanCare Centers; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Major federal holidays off with pay

Competitive benefits package

Growth and development opportunities

Supportive coworkers

Job summary

WomanCare Centers is seeking a full-time clerical team member to support our OBGYN practice in Norfolk, VA. The role emphasizes high-quality customer service delivered with efficiency and compassion, with a growth mindset for continual learning.

Responsibilities include answering phones, scheduling, patient check-in/out, insurance coordination, payments, referrals, EMR navigation, and maintaining patient information. Prior experience with insurance and Athena EMR is a plus.

Qualifications

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Responsibilities

• Answer phones and assist patients via multiphone system.
• Prioritize tasks in a dynamic environment.
• Check in/out patients and update demographics.
• Review provider schedules and correct as needed.
• Obtain insurance benefits and quote payments due at service.
• Collect payments.
• Process referrals.
• Navigate the electronic medical record.
• Process appointment requests via portal, email, and phone.
• Protect patient health information.
• Support the practice with other tasks as needed.

Skills

Desire to learn

Multitasking

Attention to detail

Customer service

Insurance experience

Phone system usage

Computer proficiency

Tools

Athena EMR

Job description

WomanCare Centers is seeking a full-time clerical team member to support our OBGYN practice in Norfolk, VA. The role emphasizes high-quality customer service delivered with efficiency and compassion, with a growth mindset for continual learning.

Responsibilities include answering phones, scheduling, patient check-in/out, insurance coordination, payments, referrals, EMR navigation, and maintaining patient information. Prior experience with insurance and Athena EMR is a plus.