Compassionate Medical Receptionist - OB/GYN Scheduling

The Group for Women; Norfolk (VA); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Paid time off

Job summary

The Group for Women in Norfolk, VA is seeking an experienced Medical Receptionist to coordinate patient and physician schedules and deliver outstanding customer service. You will treat patients as individuals, ensure smooth patient flow, and support a compassionate, team-oriented environment.

The role involves greeting patients, managing multi-line phone systems, scheduling, and handling payments with HIPAA compliance. Great organizational and communication skills are essential for success.

Qualifications

• Previous medical office or healthcare scheduling experience preferred.
• Experience with EMR systems (Athena or similar) strongly preferred.
• Strong phone etiquette and communication skills.
• Ability to manage high call volumes while maintaining accuracy.
• Excellent organizational and multitasking abilities.
• Professional demeanor and positive attitude.
• Team-oriented mindset with strong work ethic.

Responsibilities

• Answer multi-line phones.
• Greet patients and assist with check in.
• Greet patients and assist with check out.
• Maintain provider schedules and optimize appointment availability.
• Process payments from patients for their co-pays, deductibles, and balances.
• Schedule appointments for new and recurring patients based on physician/provider requests.
• Verify and update patient demographic and insurance information.
• Collaborate with clinical and administrative teams to ensure smooth patient flow.
• Work in a team environment.
• Ensure HIPAA compliance at all times.

Skills

Multitasking

Communication skills

Phone etiquette

HIPAA compliance

Teamwork

Customer service

Tools

Athena EMR

Job description

The Group for Women in Norfolk, VA is seeking an experienced Medical Receptionist to coordinate patient and physician schedules and deliver outstanding customer service. You will treat patients as individuals, ensure smooth patient flow, and support a compassionate, team-oriented environment.

The role involves greeting patients, managing multi-line phone systems, scheduling, and handling payments with HIPAA compliance. Great organizational and communication skills are essential for success.