Medical Receptionist

WomanCare Centers; Norfolk (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Major federal holidays off with pay

Competitive benefits package

Growth and development opportunities

Supportive coworkers

Job summary

WomanCare Centers is seeking a full-time clerical team member to support our OBGYN practice in Norfolk, VA. The role emphasizes high-quality customer service delivered with efficiency and compassion, with a growth mindset for continual learning.

Responsibilities include answering phones, scheduling, patient check-in/out, insurance coordination, payments, referrals, EMR navigation, and maintaining patient information. Prior experience with insurance and Athena EMR is a plus.

Qualifications

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Responsibilities

• Answer phones and assist patients via multiphone system.
• Prioritize tasks in a dynamic environment.
• Check in/out patients and update demographics.
• Review provider schedules and correct as needed.
• Obtain insurance benefits and quote payments due at service.
• Collect payments.
• Process referrals.
• Navigate the electronic medical record.
• Process appointment requests via portal, email, and phone.
• Protect patient health information.
• Support the practice with other tasks as needed.

Skills

Desire to learn

Multitasking

Attention to detail

Customer service

Insurance experience

Phone system usage

Computer proficiency

Tools

Athena EMR

Job description

Our OBGYN practice is seeking to enhance our clerical staff with the addition of a new full-time member to our dynamic team. The right candidate should possess a desire to provide high-quality customer service with efficiency and compassion. A growth mindset is vital in this position as we all have an opportunity to learn more every day.

Essential Functions

• Answering phones and assisting patients via our multiphone system.
• Prioritizing tasks in an ever-evolving environment.
• Checking patients in and out and updating demographic information.
• Reviewing provider schedules to identify and correct as appropriate.
• Obtaining insurance benefits for patients and quoting payments due at the time of service.
• Collecting Payments.
• Processing incoming and outgoing referrals.
• Navigating our electronic medical record.
• Processing appointment requests via portal, email, and phone.
• Protecting patient health information.
• Various other tasks as needed to meet the needs of our practice.
  
  

Qualifications And Requirements

• The desire to learn.
• The ability to multitask.
• Excellent attention to detail.
• Great customer service skills.
• Experience with insurance is a plus.
• Prior customer service experience is a must.
• Computer efficiency.
• Prior use of an electronic medical record (especially Athena) is a plus.
  
  

Some of the things you can expect once joining our team:

• Paid time off that will increase with tenure.
• Major Federally recognized holidays off with pay.
• A competitive benefits package with optional supplemental benefits.
• Leadership is dedicated to cultivating and maintaining an environment that is positive and fuels growth.
• Opportunities that provide healthy challenges.
• Coworkers push you to succeed.