Growth Marketing Operations Project Lead

Hinge Health; San Francisco (CA); Hybrid; USD 121,000 - 165,000; Full time

Benefits offered by this job

Hybrid work model

Inclusive healthcare benefits

401k with company match

Learning & development stipend

Job summary

Hinge Health is seeking a Growth Marketing Operations Project Manager to bring structure to ambiguity, stabilize execution, and scale cross-functional workflows across Growth, Data Science, Commercial Operations, Engineering, QA, and more.

You will design intake models, ownership frameworks, escalation paths, and launch-readiness checkpoints, building dashboards, documentation, and automation-ready processes to improve cross-team collaboration and operating efficiency.

Qualifications

• Bachelor’s degree in Business, Project Management, Communications, or a related field, or equivalent practical experience.
• 4+ years of project management, business operations, marketing operations, or similar cross-functional experience leading small to mid-sized projects.
• Experience leading cross-functional initiatives that require process mapping, stakeholder coordination, risk management, and operational execution.
• Experience building or improving workflows that span multiple teams, systems, and handoffs.
• Experience using project management and workflow tools to manage timelines, dependencies, ownership, and status visibility.
• Ability to identify operational gaps, drive follow-through, and keep work moving across teams with different priorities and contexts.

Responsibilities

• Audit the current state of one or more complex marketing and operational workflows, including intake, handoffs, dependencies, approvals, decision points, and failure modes.
• Build clear current-state process maps, identify where work gets stuck, and begin owning intake and traffic control so recurring work moves through a more reliable operating cadence.
• Establish stronger visibility into in-flight work, including timelines, owners, risks, and critical dependencies across cross-functional stakeholders.
• Identify where work is under-scoped, inconsistently tracked, or overly dependent on manual coordination, and recommend practical fixes.
• Lead cross-functional coordination across partners such as Acquisition, Data Science, Commercial Operations, Engineering, QA, and other stakeholders.
• Build and formalize intake models, ownership frameworks, escalation paths, and launch-readiness checkpoints for owned programs.
• Create troubleshooting and triage workflows so issues are routed quickly to the right owners, exceptions are handled consistently, and recurring breakages inform process improvements.
• Build the practical infrastructure that helps these workflows run better, including documentation, dashboards, alerts, status visibility, and automation-ready processes.
• Translate ambiguous business needs and technical dependencies into clear project plans, milestones, handoffs, and decision points.
• Manage budget operations for owned programs, including tracking spend, initiating purchase orders, reviewing and approving expenses, and maintaining accurate visibility into platform, vendor, contractor, and campaign-related costs with strong discretion and accuracy.

Skills

Project management

Cross-functional coordination

Process mapping

Stakeholder management

Operational execution

Workflow tools

Automation/AI tooling

Change management

Education

Bachelor's degree in Business/Project Management or related field

Tools

Workflow tools

Job description

Hinge Health is seeking a Growth Marketing Operations Project Manager to bring structure to ambiguity, stabilize execution, and scale cross-functional workflows across Growth, Data Science, Commercial Operations, Engineering, QA, and more.

You will design intake models, ownership frameworks, escalation paths, and launch-readiness checkpoints, building dashboards, documentation, and automation-ready processes to improve cross-team collaboration and operating efficiency.