Senior Customer Support & Value-Selling Lead

Energy Innovation Corp; Johnson City (TN); On-site; USD 75,000 - 108,000; Full time

Job summary

DigitalBridge in Johnson City, TN is seeking a Customer Support Specialist with 5+ years Freshdesk experience to own post-sale client relationships and drive growth.

You will coach peers on value selling, read the room on calls, and tailor outreach. Expect collaboration across sales and support teams in a fast-paced, ownership-driven culture. This role includes local market engagement and growth opportunities.

Qualifications

• 5+ years building trust the slow, unglamorous way.
• Practical Jira Service Management skills sharpened in a contract setting.
• Calm under the impact-driven chaos a senior role tends to generate.
• The self-awareness to know which problems are yours to solve.

Responsibilities

• Own the post-sale check-in that turns clients into references.
• Coach the Customer Support Specialist team off discounting and onto value selling.
• Read the room on every senior call and adjust the close.
• Walk the Johnson City, TN territory and know it better than the map.
• Pitch DigitalBridge's team-oriented offering to buyers who haven't heard of us yet.
• Brief the Customer Support Specialist team on what's working in this week's market.
• Create sales collateral, decks, and proposals that move prospects forward.
• Segment audiences and personalize outreach to lift response rates.

Skills

Freshdesk

Tools

Jira Service Management

Job description

DigitalBridge in Johnson City, TN is seeking a Customer Support Specialist with 5+ years Freshdesk experience to own post-sale client relationships and drive growth.

You will coach peers on value selling, read the room on calls, and tailor outreach. Expect collaboration across sales and support teams in a fast-paced, ownership-driven culture. This role includes local market engagement and growth opportunities.