Growth-Focused SMB Account Executive

Socket.dev; Austin (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Base salary + bonus program

Health benefits

401(k) match

Generous paid time off

Career development opportunities

Job summary

AlertMedia is seeking an energetic Customer Account Executive, SMB, in Austin to own and grow a portfolio of existing SMB customers. You will work with the Sales Manager to review pipeline, improve forecast accuracy, and develop strategies to meet quota while balancing high‑velocity opportunities with strategic growth plays.

You will lead conversations through the full sales cycle, collaborate with Success, Renewals, Marketing, Finance, and Product Marketing to drive adoption and growth, and

Qualifications

• 1 to 2 years of experience in a sales closing role, preferably within a software‑as‑a‑service company.
• A track record of success in prospecting, pipeline management, forecasting, and closing deals.
• Strong relationship‑building skills and the ability to influence key stakeholders.
• The resourcefulness to navigate unclear organizational structures and identify decision‑makers when titles or responsibilities overlap.
• The ability to prioritize high‑velocity opportunities while progressing strategic expansion opportunities.
• Strong communication and interpersonal skills, with a personable, persistent, and proactive approach.
• Strong collaboration skills and the ability to coordinate effectively across multiple teams.
• Excellent organization and time management skills, including the ability to manage competing priorities, follow through on commitments, and maintain accurate records.
• Experience using Salesforce and Outreach.io is required. Experience with Gong is preferred.
• Practical experience using generative AI solutions, such as ChatGPT, to improve productivity, research, communication, or sales execution.
• Sound judgment when reviewing AI‑generated information and handling customer or company data.
• A growth mindset, curiosity about new technology, and a willingness to share effective practices with teammates.
• A coachable approach and the ability to apply feedback quickly.

Responsibilities

• Own and grow a portfolio of existing SMB customers with expansion potential.
• Review pipeline with Sales Manager to improve forecast accuracy, and develop strategies to meet or exceed quota.
• Create and manage a clear territory plan, balancing high‑velocity opportunities with longer‑term strategic growth plays.
• Lead customer conversations throughout the sales cycle, including discovery, demonstrations, proposals, negotiations, and close.
• Collaborate with Customer Success, Renewals, Marketing, Finance, and Product Marketing to increase adoption and uncover growth opportunities.
• Coordinate internal stakeholders, customer follow‑ups, and deal milestones to keep opportunities moving forward.
• Train new users, experienced users, and customer stakeholders on AlertMedia’s software, relevant use cases, and strategies for maximizing value.
• Use AI‑powered solutions, including ChatGPT, to support account research, meeting preparation, outreach personalization, follow‑up drafting, information synthesis, and workflow efficiency.
• Share effective AI prompts, workflows, and learnings with teammates to strengthen how the broader team works.
• Review and validate AI‑generated content before using it in customer‑facing communications or business decisions.
• Execute AlertMedia’s proven sales methodology with consistency, accuracy, and urgency.
• Maintain accurate and timely account, opportunity, activity, and forecast data.
• Continuously improve your sales approach based on coaching, performance data, customer feedback, and responsible experimentation with new technology.

Skills

Sales closing

Pipeline management

Forecasting

Relationship building

Cross-functional collaboration

Executive communication

Time management

AI in sales

Negotiation

Prospecting

Tools

Salesforce

Outreach.io

Gong

CRM software

Job description

AlertMedia is seeking an energetic Customer Account Executive, SMB, in Austin to own and grow a portfolio of existing SMB customers. You will work with the Sales Manager to review pipeline, improve forecast accuracy, and develop strategies to meet quota while balancing high‑velocity opportunities with strategic growth plays.

You will lead conversations through the full sales cycle, collaborate with Success, Renewals, Marketing, Finance, and Product Marketing to drive adoption and growth, and