Automotive Service Advisor: Competitive Pay & Growth

Bob Bell Auto Group; Baltimore (MD); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Competitive salary + commission

Medical plan

HSA eligibility

Dental & Vision

401K

Disability & Life Insurance

Career progression

Great company culture

Job summary

Bob Bell Auto Group invites applications for a Service Advisor in Baltimore. You will front-line interact with customers, gather vehicle information, and relay concerns to technicians to ensure smooth service experiences.

You will communicate clearly about repairs and costs, coordinate scheduling, and pursue upsell opportunities while building lasting customer relationships in a family-owned group.

Qualifications

• Greet customers and listen to vehicle concerns.
• Explain vehicle problems and recommended services clearly.
• Coordinate with technicians to assess issues.
• Prepare repair orders with costs and time estimates.
• Upsell appropriate products or services when suitable.
• Maintain accurate communication with customers throughout service.

Responsibilities

• Greet customers, listen to vehicle concerns, and communicate throughout the service process.
• Assess issues by questioning the customer and coordinating with technicians.
• Explain problems and recommended services in clear terms to customers.
• Prepare repair orders, provide accurate cost/time estimates, and obtain approvals.
• Schedule appointments, manage work orders, and follow up to maintain relationships.
• Apply automotive knowledge to advise customers and support technicians.

Skills

Customer service

Communication

Organizational skills

Computer literacy

Automotive knowledge

Sales upselling

Tools

CDK

Reynolds & Reynolds

Job description

Bob Bell Auto Group invites applications for a Service Advisor in Baltimore. You will front-line interact with customers, gather vehicle information, and relay concerns to technicians to ensure smooth service experiences.

You will communicate clearly about repairs and costs, coordinate scheduling, and pursue upsell opportunities while building lasting customer relationships in a family-owned group.