Service Advisor - Flexible Hours, Health Insurance & PTO

Bob Bell Auto Group; Bel Air (MD); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Flexible Working Hours

Job summary

Bob Bell Auto Group, a Ford dealership in Bel Air, MD, seeks a Service Advisor to greet customers, gather vehicle information, and schedule maintenance. You will report symptoms, estimate costs, and communicate with customers throughout the service process.

Ideal candidates have at least 1 year in a service role, knowledge of CDK, and a passion for excellent customer service. This position offers health benefits, PTO, and a path for growth within the organization.

Qualifications

• Minimum of 1 year in a service department.
• CDK computer experience is a huge plus.
• Knowledge of automobiles and ability to identify problems quickly.
• Proven record of achieving exceptional customer satisfaction.
• Ability to lift 50 pounds and stand for extended periods.
• Positive, friendly attitude with strong communication skills.
• Desire for a long-term career with a growing organization.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Report all vehicle symptoms clearly as described by the customer.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare a complete and accurate estimate of labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle and update customers.
• Verify that final invoice reconciles with the work performed.
• Explain all completed work and charges to customers.

Skills

Customer service

Automotive knowledge

CDK experience

Problem solving

Communication

Positive attitude

Physical stamina

Education

High school diploma or equivalent

Tools

CDK

Job description

Bob Bell Auto Group, a Ford dealership in Bel Air, MD, seeks a Service Advisor to greet customers, gather vehicle information, and schedule maintenance. You will report symptoms, estimate costs, and communicate with customers throughout the service process.

Ideal candidates have at least 1 year in a service role, knowledge of CDK, and a passion for excellent customer service. This position offers health benefits, PTO, and a path for growth within the organization.