Quick Lane Service Advisor

Bob Bell Automotive; Glen Burnie (MD); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Health Savings Account (HSA)

Wellness Program

CareFirst Video Visit Eligibility

Dental and Vision Plans

401K

Disability and Life Insurance

Employee Car Purchase Program

Career Progression

Great Company Culture

Job summary

Bob Bell Ford in Glen Burnie, MD is hiring a Service Advisor. Salary is commensurate with experience at a fast-growing, family-owned dealership.

You will greet customers, collect vehicle information, document symptoms, and provide maintenance recommendations while ensuring accurate estimates and clear communication with customers. We value integrity, energy, and long-term commitment to growth within the Bob Bell Automotive Group.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level.
• A desire for a long term career with a growing organization.
• Personal and professional integrity.
• ADP computer experience is a plus.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Service advisor experience

ADP experience

Tools

ADP software

Job description

We have an opening for a Service Advisor for Bob Bell Ford in Glen Burnie, MD! Salary commensurate with experience! If you are looking for an opportunity to work for a fast growing, family-owned dealership, Bob Bell Automotive Group is for you! At Bob Bell, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Bob Bell is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Qualifications

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus

Benefits

• Medical and Prescription Drug Plans
• Health Savings Account (HSA) Eligibility
• Wellness Program
• CareFirst Video Visit Eligibility (see a doctor 24/7/365)!
• Dental and Vision Plans
• 401K
• Disability and Life Insurance
• We have 6 dealerships in the greater Baltimore, Maryland area!
• Employee Car Purchase Program
• Career Progression
• Great Company Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.