Growth-Focused SaaS Customer Success Manager (Hybrid, Austin)

PAR Technology; Austin (TX); Hybride; USD 65 000 - 105 000; Plein temps

Résumé du poste

PAR Technology Corporation in Austin, TX is hiring a Customer Success Manager to drive adoption and growth across Punchh and the PAR portfolio. You will act as a trusted advisor, strengthening relationships, identifying opportunities, and helping restaurants scale with confidence.

This hybrid role requires 2–3 years in SaaS customer success or account management, familiarity with Salesforce or Gainsight, and a customer-first mindset to deliver measurable outcomes.

Qualifications

• 2-3 years experience in Customer Success, Account Management, or customer-facing experience within SaaS is a major plus
• Familiarity with tools like Salesforce, Gainsight, Monday.com, or similar platforms is another major plus
• Experience within the Quick Service Restaurant (QSR) or restaurant tech sector could be a major value add
• Strong relationship-building skills and a customer-first mindset
• Ability to understand business goals, identify opportunities, and deliver practical solutions
• Excellent communication skills and the confidence to influence stakeholders
• Strong problem-solving and analytical skills, with the ability to turn data into action
• Exceptional organization and prioritization skills in a fast-paced environment
• Curiosity and an aptitude for learning new technologies and products
• A proactive, ownership-oriented approach to driving outcomes
• Experience collaborating across teams to solve problems and deliver results

Responsabilités

• Be your clients’ go-to champion, driving their success and building strong relationships
• Host engaging check-ins and recommend creative campaigns to boost sales and engagement
• Master the platform to train clients, drive adoption, and track impactful results
• Dive into client goals, offering tailored campaign strategies that deliver
• Lead strategic QBRs to align on performance and future plans
• Guide clients through onboarding, adoption, and ongoing support for a seamless experience
• Spot growth opportunities by anticipating client needs and uncovering upsell potential
• Drive retention and renewals with proactive support and value-driven insights
• Collaborate with sales to shine in the pre-sales stage with prospective clients

Connaissances

Customer Success

SaaS

Relationship Building

Data Analysis

Communication

Cross-functional Collaboration

Outils

Salesforce

Gainsight

Monday.com

Description du poste

PAR Technology Corporation in Austin, TX is hiring a Customer Success Manager to drive adoption and growth across Punchh and the PAR portfolio. You will act as a trusted advisor, strengthening relationships, identifying opportunities, and helping restaurants scale with confidence.

This hybrid role requires 2–3 years in SaaS customer success or account management, familiarity with Salesforce or Gainsight, and a customer-first mindset to deliver measurable outcomes.