Growth-Focused Enterprise Customer Success Manager

Perplexity; Austin (TX); On-site; USD 150,000 - 175,000; Full time

Job summary

Perplexity is seeking a Scaled Enterprise Customer Success Manager to join our Enterprise team in Austin. You’ll own onboarding, adoption, retention, and expansion for a high-volume SMB and Mid-Market portfolio, using data-driven playbooks to drive value at scale.

You’ll collaborate with Enterprise, Sales, Product, Support, and Marketing to help customers realize value from Perplexity, drive renewals, identify expansion opportunities, and build scalable CS motions.

Qualifications

• 3+ years in Customer Success or Account Management at scaling technology companies
• Experience supporting SMB/Mid-Market or high-volume customer segments
• Strong communication and ability to justify value to stakeholders

Responsibilities

• Execute scaled Enterprise CS strategy
• Manage a high-volume portfolio of SMB and Mid-Market customers
• Serve as focal point across onboarding, adoption, renewal and expansion
• Drive onboarding programs, trainings, webinars, and digital content
• Monitor health, usage trends and engagement signals
• Identify self-serve customers with expansion potential
• Surface expansion/upgrade opportunities with Sales and AM
• Quantify value delivered through usage insights and outcomes
• Advocate for customer needs and collaborate with cross-functional teams
• Track and report on KPIs and advise on program improvements

Skills

Customer Success

Account Management

Data-driven

Communication

Cross-functional collaboration

Tools

CRM systems

Customer success platforms

Analytics tools

Engagement workflows

Job description

Perplexity is seeking a Scaled Enterprise Customer Success Manager to join our Enterprise team in Austin. You’ll own onboarding, adoption, retention, and expansion for a high-volume SMB and Mid-Market portfolio, using data-driven playbooks to drive value at scale.

You’ll collaborate with Enterprise, Sales, Product, Support, and Marketing to help customers realize value from Perplexity, drive renewals, identify expansion opportunities, and build scalable CS motions.