Loyalty Campaign Specialist — SaaS CRM (Hybrid, Austin)

PAR Technology; Austin (TX); Hybrid; USD 55,000 - 63,000; Full time

Job summary

PAR Technology Corporation in Austin, TX is seeking a Managed Services Specialist to translate client marketing requests into fully configured, QA'd campaigns on PAR Punchh and PAR Games. You will own the build, test thoroughly, and monitor campaign performance in collaboration with client marketing teams.

As part of the Strategy & Execution Services, you’ll coordinate with third‑party partners when needed, maintain campaign documentation, and provide detailed reporting on results, trends, and

Qualifications

• 1+ years of experience in account management, marketing, or a related business function — ideally in the context of B2B SaaS (marketing/CRM/ecommerce), digital marketing agencies, or B2C brands
• Strong sense of accountability and ownership — owning end-to-end workflows and outcomes
• Meticulous attention to detail
• Impeccable written and verbal communication — able to restate a complex client request in plain terms and write clearly enough that nothing gets lost between teams
• Natural relationship builder who reads a room well and earns client trust
• Strong time management — able to triage competing deadlines across multiple customers and projects
• Highly analytical and data-driven, with strong problem-solving instincts
• Entrepreneurial, creative, resourceful self-starter
• Collegial, high-energy, thoughtful, persistent

Responsibilities

• Develop expert-level knowledge of PAR Punchh and PAR Games — understanding how features interact, where configuration choices have big impact, and what are execution best practices
• Build and launch client marketing campaigns on both platforms — configuring rewards, customer segments, qualification rules, and campaign settings to deliver on the client's business strategy and marketing goals
• Perform QA on your own and peers’ deliverables
• Confirm campaign requirements and customer segment specifications directly with clients and secure approval ahead of launch
• Coordinate with third-party partners when campaigns extend beyond our platforms, aligning requirements, timing, and testing
• Monitor campaigns at launch and beyond, troubleshoot and resolve issues, and document root causes when something misfires
• Provide reports on campaign performance, general program metrics, and guest behavior
• Maintain accurate internal case tracking and update customer business practice documentation
• Manage competing deadlines and flag risk to timelines early
• Occasionally adjust your work schedule when required, to respond to urgent client needs or critical after-hours issues

Skills

Account management

Marketing

SaaS marketing

B2B marketing

Education

Bachelor's degree in business or marketing

Tools

Salesforce

Excel

Task management tools

Job description

PAR Technology Corporation in Austin, TX is seeking a Managed Services Specialist to translate client marketing requests into fully configured, QA'd campaigns on PAR Punchh and PAR Games. You will own the build, test thoroughly, and monitor campaign performance in collaboration with client marketing teams.

As part of the Strategy & Execution Services, you’ll coordinate with third‑party partners when needed, maintain campaign documentation, and provide detailed reporting on results, trends, and