Customer Success Associate

CadenceKing; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Equity or stock options

Remote-friendly

Flexible work culture

Job summary

CadenceKing is seeking a Customer Success Associate to be the trusted partner for our users on our SaaS sales acceleration platform. You’ll own onboarding, drive adoption, and ensure customers realize measurable value from day one.

You’ll build strong relationships, solve problems quickly, and help turn happy customers into advocates in a fast-paced startup. Join a remote-friendly team that values ownership, growth, and collaboration with founders, product, and sales to shape the customer

Qualifications

• 1–3 years of experience in Customer Success, Account Management, Support, or related SaaS role.
• Strong communication and relationship-building skills with a customer-first mindset.
• Experience onboarding customers and helping them adopt SaaS products successfully.
• Comfortable working with CRM and customer success tools (Intercom, HubSpot, Zendesk, Gainsight, etc.).
• Ability to understand customer goals and translate them into product usage and outcomes.
• Proactive problem-solver who thrives in fast-paced startup environments.
• Basic understanding of SaaS metrics such as retention, churn, expansion, and NPS.
• Equity or stock options in an early-stage SaaS startup.
• Remote-friendly and flexible work culture.
• Direct ownership of customer relationships and impact on retention and growth.
• Opportunity to grow into Senior CS, Account Management, or Product roles.
• Work closely with founders, product, and sales to shape the customer experience.

Responsibilities

• Onboard new customers and guide them through initial setup and adoption.
• Drive product adoption and help customers realize value from the platform.
• Manage relationships to reduce churn and grow account health.
• Collaborate with product, sales, and support to resolve issues.
• Monitor success metrics and provide customer feedback to product teams.

Skills

Customer success mindset

Communication skills

CRM tools experience

Onboarding experience

Relationship building

Problem solving

SaaS metrics knowledge

Remote work

Tools

Intercom

HubSpot

Zendesk

Gainsight

Job description

We are looking for a customer-obsessed Customer Success Associate to become the trusted partner for our users and help them win with our SaaS sales acceleration platform.

You will be on the front lines of customer relationships—guiding onboarding, driving adoption, and ensuring customers see real, measurable value from day one.

This role is perfect for someone who loves solving problems, building relationships, and turning happy customers into long-term advocates in a fast-moving startup environment.

Requirements

1–3 years of experience in Customer Success, Account Management, Support, or a related SaaS role

Strong communication and relationship-building skills with a customer-first mindset

Experience onboarding customers and helping them adopt SaaS products successfully

Comfortable working with CRM and customer success tools (Intercom, HubSpot, Zendesk, Gainsight, etc.)

Ability to understand customer goals and translate them into product usage and outcomes

Proactive problem-solver who thrives in fast-paced startup environments

Basic understanding of SaaS metrics such as retention, churn, expansion, and NPS

Competitive salary with growth and performance incentives

Equity or stock options in an early-stage SaaS startup

Remote-friendly and flexible work culture

Direct ownership of customer relationships and impact on retention and growth

Opportunity to grow into Senior CS, Account Management, or Product roles

Work closely with founders, product, and sales to shape the customer experience