Hybrid AI SaaS Customer Success Manager – Renewal & Growth

FPSG; Austin (TX); Hybrid; USD 70,000 - 110,000; Full time

Job summary

FPSG is seeking a Customer Success Manager in Austin, TX with a hybrid work model. You will own onboarding, adoption, renewals and expansion, managing a portfolio of B2B SaaS accounts and building strong relationships with executives.

You will drive product adoption, run success reviews, identify renewal opportunities and collaborate with Sales and Product to represent customer feedback, helping scale CS processes and playbooks.

Qualifications

• 2–5 years in Customer Success, Account Management or TAM.
• Experience managing a book of B2B SaaS accounts.
• Strong communication and organisational skills.
• Commercially minded with renewals/expansion experience.
• Familiar with technical or AI-driven products.

Responsibilities

• Own onboarding, adoption, renewals and expansion.
• Manage a book of B2B SaaS accounts.
• Build relationships with key stakeholders and executives.
• Drive product adoption and customer outcomes.
• Run account reviews and success planning.
• Identify renewal and expansion opportunities.
• Work with Sales and Product to represent customer feedback.
• Help build CS processes and playbooks.

Skills

Communication skills

Organisational skills

Commercial mindset

Customer-facing

Job description

FPSG is seeking a Customer Success Manager in Austin, TX with a hybrid work model. You will own onboarding, adoption, renewals and expansion, managing a portfolio of B2B SaaS accounts and building strong relationships with executives.

You will drive product adoption, run success reviews, identify renewal opportunities and collaborate with Sales and Product to represent customer feedback, helping scale CS processes and playbooks.