Growth-Focused Restoration Construction Claims Coordinator

SERVPRO Team Shaw; Grapevine (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K with Company Matching

Professional Development & Training

Growth opportunities

Job summary

SERVPRO Team Shaw in Grapevine, TX, is seeking a Construction Claims Coordinator to manage insurance claim processes from intake to close. You will coordinate documentation, communicate with insureds and adjusters, and support estimators and project managers to keep claims moving forward efficiently.

The role emphasizes file organization, carrier portal work (XactAnalysis), and adherence to carrier guidelines in a fast-paced restoration environment with room for growth and professional

Qualifications

• 1–3 years of experience in insurance claims, restoration, construction administration, or related office support.
• Proficiency with Microsoft Office and carrier portals.
• Strong written and verbal communication; high attention to detail.

Responsibilities

• Manage all claims documentation, uploading and organizing required photos, estimates, invoices, and notes.
• Work within insurance carrier portals (XactAnalysis) to update job status and submit documents.
• Manage mortgage company authorization regarding ACV and depreciation.
• Create PO's and work within construction software to manage payments and expenses.
• Communicate professionally with insurance adjusters regarding approvals and supplements.
• Assist Estimators and Project Managers by ensuring files are complete and meet carrier guidelines.
• Track claim progress, approvals, payments, and outstanding items to keep files moving.
• Provide homeowners with timely updates on claim status and next steps.
• Coordinate re-inspections and additional documentation between field teams and adjusters.

Skills

Communication skills

Detail-oriented

Multitasking

Customer service

Professional phone/email presence

Tools

XactAnalysis

Microsoft Office

Xactimate

PSA/CAM

BuilderTrend

Company Cam

Job description

SERVPRO Team Shaw in Grapevine, TX, is seeking a Construction Claims Coordinator to manage insurance claim processes from intake to close. You will coordinate documentation, communicate with insureds and adjusters, and support estimators and project managers to keep claims moving forward efficiently.

The role emphasizes file organization, carrier portal work (XactAnalysis), and adherence to carrier guidelines in a fast-paced restoration environment with room for growth and professional