Claims Coordination Specialist – Restoration Projects

SERVPRO Team Shaw; Grapevine (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

PTO & Sick Leave

401K with Company Matching

Professional Development & Training

Job summary

SERVPRO Team Shaw in Grapevine, TX is seeking a Claims Coordinator to ensure top-quality service for homeowners, insurers, and internal teams. You will manage file documentation, upload photos, estimates, invoices, and notices while coordinating with Estimators, Project Managers, and Adjusters.

Responsibilities include navigating carrier portals, maintaining accurate digital files, tracking progress, and providing timely homeowner updates.

Qualifications

• 1–3 years of experience in insurance claims, restoration, construction administration, or related office support.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Strong written and verbal communication skills.

Responsibilities

• Manage all claims documentation, uploading and organizing required photos, estimates, invoices, and notes.
• Work within insurance carrier portals (XactAnalysis) to update job status and submit documents.
• Communicate professionally with insurance adjusters regarding approvals, supplements, missing information, and claim status.
• Assist Estimators and Project Managers by ensuring job files are complete and meet carrier guidelines.
• Track claim progress, approvals, payments, and outstanding items to keep files moving smoothly.
• Provide homeowners with timely updates on claim status, required documents, and next steps.

Skills

Communication

MS Office

Detail oriented

Time management

Tools

XactAnalysis

Job description

SERVPRO Team Shaw in Grapevine, TX is seeking a Claims Coordinator to ensure top-quality service for homeowners, insurers, and internal teams. You will manage file documentation, upload photos, estimates, invoices, and notices while coordinating with Estimators, Project Managers, and Adjusters.

Responsibilities include navigating carrier portals, maintaining accurate digital files, tracking progress, and providing timely homeowner updates.