Claims Manager: Insurance & Restoration Claims Lead

SERVPRO Team Shaw; Grapevine (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Bonuses

Job summary

SERVPRO Team Shaw in Grapevine, TX is seeking a proactive Claims Manager to join our growing team. You will handle claim files, review estimates, coordinate with insurers, and ensure timely, accurate documentation.

The ideal candidate has 5+ years of administrative and insurance experience, proficiency with Xactimate, and outstanding communication skills. We offer 40-hour weeks, competitive pay with bonuses, and opportunities to advance within a national franchise.

Qualifications

• 5+ years of administrative or office experience.
• 5+ years of insurance industry experience using Xactimate.
• Experience writing estimates and managing job files.
• Experience in emergency services (water/fire restoration) is a plus.
• Strong communication, organization, and customer service.

Responsibilities

• Monitor claim file status and audit jobs to validate documentation.
• Review estimates for customers and insurance and prepare job file reports.
• Review job close-outs and ensure proper documentation for insurance/customer.
• Coordinate and manage claim disputes with Insurance Carriers.
• Handle complex claims with care and ensure customer satisfaction.
• Maintain constant, transparent communication with adjusters.
• Audit all jobs for data integrity and invoicing readiness.
• Assist team with escalated customer issues and problem resolution.

Skills

Administrative experience

Insurance knowledge

Communication skills

Organizational skills

Customer service

Multitasking

Tools

Xactimate

Microsoft Office

Job description

SERVPRO Team Shaw in Grapevine, TX is seeking a proactive Claims Manager to join our growing team. You will handle claim files, review estimates, coordinate with insurers, and ensure timely, accurate documentation.

The ideal candidate has 5+ years of administrative and insurance experience, proficiency with Xactimate, and outstanding communication skills. We offer 40-hour weeks, competitive pay with bonuses, and opportunities to advance within a national franchise.