Claims Coordinator

SERVPRO Team Shaw; Grapevine (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

PTO & Sick Leave

401K with Company Matching

Professional Development & Training

Job summary

SERVPRO Team Shaw in Grapevine, TX is seeking a Claims Coordinator to ensure top-quality service for homeowners, insurers, and internal teams. You will manage file documentation, upload photos, estimates, invoices, and notices while coordinating with Estimators, Project Managers, and Adjusters.

Responsibilities include navigating carrier portals, maintaining accurate digital files, tracking progress, and providing timely homeowner updates.

Qualifications

• 1–3 years of experience in insurance claims, restoration, construction administration, or related office support.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Strong written and verbal communication skills.

Responsibilities

• Manage all claims documentation, uploading and organizing required photos, estimates, invoices, and notes.
• Work within insurance carrier portals (XactAnalysis) to update job status and submit documents.
• Communicate professionally with insurance adjusters regarding approvals, supplements, missing information, and claim status.
• Assist Estimators and Project Managers by ensuring job files are complete and meet carrier guidelines.
• Track claim progress, approvals, payments, and outstanding items to keep files moving smoothly.
• Provide homeowners with timely updates on claim status, required documents, and next steps.

Skills

Communication

MS Office

Detail oriented

Time management

Tools

XactAnalysis

Job description

Job Details. Job Location: Grapevine, TX 76051. Position Type: Full Time. SERVPRO Team Shaw – Ranked #4 Fastest Growing Mid-Market Company in North Texas and #2 Best Place to Work by Dallas Business Journal.

SERVPRO Team Shaw is one of the largest SERVPROs in Texas and has grown from one location in 2019 to 30 locations today. We have grown 10x in the last 3 years and are looking to double in growth in near future. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, Reconstruction and Capital Improvement Projects. If you have a sense of urgency and want to grow with a company that has seen 10x growth over the last 2 years, look no further.

As a Claims Coordinator with SERVPRO, you will be responsible for ensuring the highest quality of service is provided to all customers, insurance partners, and internal teams. In this role, you will manage a wide range of administrative and communication functions that support the insurance claims process from start to finish. This position will work heavily within carrier portals, documentation systems, and in close partnership with Estimators, Project Managers, and Insurance Adjusters.

Key Responsibilities

As a Claims Coordinator, you will oversee essential file management and claims communication functions that keep insurance-related projects accurate, compliant, and moving forward efficiently.

In this role, you will:

• Manage all claims documentation, uploading and organizing required photos, estimates, invoices, and notes.
• Work heavily within insurance carrier portals (XactAnalysis) to update job status and submit required documents.
• Communicate professionally with insurance adjusters regarding approvals, supplements, missing information, and claim status.
• Assist Estimators and Project Managers by ensuring job files are complete and meet carrier guidelines.
• Track claim progress, approvals, payments, and outstanding items to keep files moving efficiently.
• Provide homeowners with timely updates on claim status, required documents, and next steps.
• Coordinate re-inspections, supplemental requests, and additional documentation between field teams and adjusters.
• Maintain accurate digital file organization for all mitigation and reconstruction claims.
• Support internal reporting and compliance requirements related to carrier scores, timelines, and file accuracy.

Schedule: Monday – Friday, 8:00 AM – 5:00 PM (Some overtime may be required)

#SPTSoffice19

Qualifications

• 1–3 years of experience in insurance claims, restoration, construction administration, or related office support.
• Strong written and verbal communication skills.
• High attention to detail and accuracy in documentation.
• Ability to prioritize, multitask, and manage deadlines in a fast-paced environment.
• Proficiency with Microsoft Office (Outlook, Excel, Word).
• Comfortable learning multiple software platforms and carrier portals.
• Strong customer service skills and professional phone/email presence.

Preferred Experience

• Experience with restoration software (Xactimate, PSA/CAM, Dash, Encircle, etc.).
• Prior work in insurance, claims management, construction coordination, or mitigation/reconstruction support.
• Familiarity with insurance carrier requirements, SLAs, and documentation standards.
• Understanding of restoration industry workflows is a plus.

Attributes for Success

• Highly organized and detail-oriented.
• Strong communicator — clear, calm, and professional.
• Dependable with excellent follow-through.
• Able to stay calm under pressure and adapt quickly.
• Proactive about solving problems and closing gaps.
• Team-oriented with a positive, service-focused mindset.
• Comfortable juggling multiple open claims and deadlines.

Benefits

• Medical, Dental, Vision Insurance
• Paid Time Off + Sick Leave
• 401K with Company Matching
• Professional Development & Training Opportunities
• Growth potential in a rapidly expanding company