Senior Claims Manager – Restoration & Insurance

SERVPRO® of Hurst-Euless-Bedford; Grapevine (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Job summary

SERVPRO® of Hurst-Euless-Bedford is seeking a Claims Manager to support the insurance claim process and ensure timely, accurate documentation. The candidate will leverage 5+ years of administrative and insurance-related experience to review estimates, manage file status, and coordinate with insurance carriers.

The role emphasizes excellent communication, multi-tasking, and customer service in a fast-paced restoration environment. Opportunity for growth within a large SERVPRO network.

Qualifications

• 5+ years of administrative or office-related experience.
• 5+ years of insurance-related experience using Xactimate.
• Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus.
• Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to learn new software and multi-task.

Responsibilities

• Monitor Claim file status and audit jobs to validate that all documentation has been received from the field.
• Review estimates for customers and insurance through insurance software and prepare job file reports as needed.
• Review job close-outs by completing and reviewing job file documentation for insurance and/or customer.
• Coordinate and manage any claim disputes with Insurance Carriers.
• Handle complex insurance claims with care and ensure customers are satisfied with Team Shaw service with no gaps in communication.
• Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims.
• Audit all jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing.
• Assist the team in handling escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions.

Skills

Administrative experience

Insurance experience (Xactimate)

Communication skills

Customer service

Multi-tasking

Organizational skills

Background check capable

Tools

Microsoft Office

Job description

SERVPRO® of Hurst-Euless-Bedford is seeking a Claims Manager to support the insurance claim process and ensure timely, accurate documentation. The candidate will leverage 5+ years of administrative and insurance-related experience to review estimates, manage file status, and coordinate with insurance carriers.

The role emphasizes excellent communication, multi-tasking, and customer service in a fast-paced restoration environment. Opportunity for growth within a large SERVPRO network.