Growth-Focused Office Operations Coordinator

Emerald Executive Solutions; Boynton Beach (FL); On-site; USD 52,000 - 62,000; Full time

Job summary

Heroic Roofing is seeking an organized Office Operations Coordinator to serve as the operational backbone of our Boynton Beach business. In this in-office, full-time role you will support customers, coordinate schedules, and help build internal systems for growth.

You will work closely with the owner to keep projects moving, create processes, manage documentation, and improve workflows. A notary or willingness to become one is preferred, and Roofr CRM experience is highly valued.

Qualifications

• 3+ years of administrative, office management, or operations experience.
• Experience coordinating projects, schedules, or service-based operations.
• Experience with permits, municipalities, or HOA coordination is a plus.
• Experience using CRM software to manage customers, projects, scheduling, and communication.

Responsibilities

• Answer incoming phone calls professionally and ensure every potential customer receives exceptional service.
• Schedule roofing inspections, estimates, and installation projects.
• Create and manage work orders.
• Prepare and process change orders.
• Maintain organized customer files and project documentation.
• Keep projects moving by tracking deadlines and following up on outstanding items.
• Coordinate schedules between customers, crews, and management.
• Order roofing materials and communicate with suppliers.
• Research permit requirements through municipal building departments.
• Navigate city and county permitting websites.
• Coordinate HOA approvals, including roofing color approvals and architectural requirements.
• Assist with project documentation from contract through completion.
• Assist with administrative financial tasks.
• Support invoicing and office documentation.
• Maintain accurate records and organized files.
• Help improve office workflows and day-to-day operations.
• Build and document office procedures.
• Help create policies and standard operating procedures.
• Identify opportunities to improve efficiency.
• Take ownership of administrative processes and help the business become more organized as it grows.

Skills

Highly organized

Detail-oriented

Proactive

Problem solving

Customer service

Notary Public (preferred)

Roofr CRM (CRM experience)

Tools

Roofr CRM

Job description

Heroic Roofing is seeking an organized Office Operations Coordinator to serve as the operational backbone of our Boynton Beach business. In this in-office, full-time role you will support customers, coordinate schedules, and help build internal systems for growth.

You will work closely with the owner to keep projects moving, create processes, manage documentation, and improve workflows. A notary or willingness to become one is preferred, and Roofr CRM experience is highly valued.