Office Operations Coordinator

Emerald Executive Solutions; Boynton Beach (FL); On-site; USD 52,000 - 62,000; Full time

Job summary

Heroic Roofing is seeking an organized Office Operations Coordinator to serve as the operational backbone of our Boynton Beach business. In this in-office, full-time role you will support customers, coordinate schedules, and help build internal systems for growth.

You will work closely with the owner to keep projects moving, create processes, manage documentation, and improve workflows. A notary or willingness to become one is preferred, and Roofr CRM experience is highly valued.

Qualifications

• 3+ years of administrative, office management, or operations experience.
• Experience coordinating projects, schedules, or service-based operations.
• Experience with permits, municipalities, or HOA coordination is a plus.
• Experience using CRM software to manage customers, projects, scheduling, and communication.

Responsibilities

• Answer incoming phone calls professionally and ensure every potential customer receives exceptional service.
• Schedule roofing inspections, estimates, and installation projects.
• Create and manage work orders.
• Prepare and process change orders.
• Maintain organized customer files and project documentation.
• Keep projects moving by tracking deadlines and following up on outstanding items.
• Coordinate schedules between customers, crews, and management.
• Order roofing materials and communicate with suppliers.
• Research permit requirements through municipal building departments.
• Navigate city and county permitting websites.
• Coordinate HOA approvals, including roofing color approvals and architectural requirements.
• Assist with project documentation from contract through completion.
• Assist with administrative financial tasks.
• Support invoicing and office documentation.
• Maintain accurate records and organized files.
• Help improve office workflows and day-to-day operations.
• Build and document office procedures.
• Help create policies and standard operating procedures.
• Identify opportunities to improve efficiency.
• Take ownership of administrative processes and help the business become more organized as it grows.

Skills

Highly organized

Detail-oriented

Proactive

Problem solving

Customer service

Notary Public (preferred)

Roofr CRM (CRM experience)

Tools

Roofr CRM

Job description

Office Operations Coordinator

Heroic Roofing | Boynton Beach, FL

Full-Time | In Office

$52,000–$62,000 per year

Build the Systems That Help a Growing Roofing Company Thrive

Heroic Roofing is looking for an organized, proactive Office Operations Coordinator who loves bringing structure to a fast-moving business.

This is far more than a traditional administrative assistant role. We’re looking for someone who enjoys solving problems, improving processes, creating systems, and becoming the operational backbone of our company.

If you’re the type of person who naturally notices details, loves checking things off your list, figures things out without waiting to be told, and enjoys making businesses run more efficiently, you’ll thrive here.

As our Office Operations Coordinator, you’ll work directly with the owner to keep projects moving, support customers, coordinate schedules, and build the internal systems that will help our company continue to grow.

This is an excellent opportunity for someone looking for a long-term career with room to grow into increased operational responsibility.

What You’ll Do

Office & Administrative Operations

• Answer incoming phone calls professionally and ensure every potential customer receives exceptional service.
• Schedule roofing inspections, estimates, and installation projects.
• Create and manage work orders.
• Prepare and process change orders.
• Maintain organized customer files and project documentation.
• Keep projects moving by tracking deadlines and following up on outstanding items.

Project Coordination

• Coordinate schedules between customers, crews, and management.
• Order roofing materials and communicate with suppliers.
• Research permit requirements through municipal building departments.
• Navigate city and county permitting websites.
• Coordinate HOA approvals, including roofing color approvals and architectural requirements.
• Assist with project documentation from contract through completion.

Financial & Operational Support

• Assist with administrative financial tasks.
• Support invoicing and office documentation.
• Maintain accurate records and organized files.
• Help improve office workflows and day-to-day operations.

Systems & Process Improvement

• Build and document office procedures.
• Help create policies and standard operating procedures.
• Identify opportunities to improve efficiency.
• Take ownership of administrative processes and help the business become more organized as it grows.

We’re Looking For Someone Who Is

• Highly organized and exceptionally detail-oriented.
• Naturally proactive and self-motivated.
• Resourceful with a strong “figure-it-out” mindset.
• An excellent problem solver who enjoys overcoming challenges.
• Friendly, professional, and confident on the phone.
• Comfortable juggling multiple priorities in a fast-paced environment.
• Passionate about creating systems and improving processes.
• Dependable, accountable, and eager to take ownership of their work.
• Excited to grow alongside a growing company.
• Humble and hungry.

Preferred Qualifications

• 3+ years of administrative, office management, or operations experience.
• Experience coordinating projects, schedules, or service-based operations.
• Construction, roofing, contracting, or home services experience is a plus.
• Experience working with permits, municipalities, or HOA coordination is a plus.
• Experience using CRM software to manage customers, projects, scheduling, and communication. Experience with Roofr CRM is highly preferred, but candidates with experience using other CRM platforms and the ability to learn new systems quickly are encouraged to apply.
• Current Notary Public certification is preferred, or willingness to become a Notary after hire.

Why You’ll Love This Role

• Competitive salary of $52,000–$62,000 based on experience.
• Stable, full-time, in-office position.
• Opportunity to make a meaningful impact on a growing local business.
• Work directly with the owner and become a trusted operational partner.
• Build systems, improve processes, and help shape the future of the company.
• Long-term career growth for someone who enjoys taking ownership and making things better.

This Role Is Perfect For Someone Who...

• Loves bringing order to chaos.
• Enjoys solving problems independently.
• Takes pride in staying one step ahead.
• Doesn’t wait to be asked—they see what needs to be done and take action.
• Wants more than “just another admin job” and is excited to become an indispensable part of a growing business.