Growth-Focused Customer Support Specialist

Energy Innovation Corp; Fresno (CA); On-site; USD 66,000 - 104,000; Full time

Benefits offered by this job

Mentorship

Benefits package

Job summary

Bain & Company in Fresno, CA is hiring a Customer Support Specialist to own multi-channel campaigns and steer prospects from interest to invoice. The role emphasizes inbound handling as a competitive sport with growth from mentorship and a strong benefits suite.

Salary ranges from $66,000 to $104,000 annually, with a path to increased ownership and leadership as part of the company ladder. This Fresno opening is active and being reviewed now.

Qualifications

• Churn reduction skills demonstrated in a fast-paced setting.
• Strong interpersonal communication in sales/marketing.
• Professional conduct with sensitive information.
• Team collaborator who eases mid-level reviews.

Responsibilities

• Track pipeline performance and report weekly to leadership.
• Set a weekly cadence to keep reps accountable.
• Advance prospects from interest to invoice without friction.
• Develop multi-channel campaigns to drive qualified leads.
• Share weekly notes with product on Fresno requests.
• Own the funnel from first click to closed-won.
• Run discovery calls to uncover budget without asking.

Skills

Churn reduction

Interpersonal skills

Professionalism

Discretion

Collaborative mindset

Job description

Bain & Company in Fresno, CA is hiring a Customer Support Specialist to own multi-channel campaigns and steer prospects from interest to invoice. The role emphasizes inbound handling as a competitive sport with growth from mentorship and a strong benefits suite.

Salary ranges from $66,000 to $104,000 annually, with a path to increased ownership and leadership as part of the company ladder. This Fresno opening is active and being reviewed now.