Growth-Focused Customer Success Manager

WinsAbove; Denver (CO); Hybrid; USD 89,000 - 130,000; Full time

Benefits offered by this job

New hire stock equity (RSU)

Employee stock purchase plan (ESPP)

Continuous professional development

Job summary

WinsAbove is seeking a Customer Success Manager based in Denver, Colorado. In this role, you will be responsible for driving new product attachment and fostering strong relationships with customers through onboarding, upselling, and cross-selling. You will advocate for the customer internally, ensuring a positive experience and identifying growth opportunities.

Join a collaborative hybrid workplace that values creativity and a fulfilling work-life balance. The position offers a competitive salary with benefits including equity plans and continuous professional development.

Qualifications

• 5-7 years of experience in a customer account-facing role.
• Excited by working in a solution-focused environment.
• Motivated by building long-term and lasting relationships.

Responsibilities

• Partner with sales for onboarding experience.
• Build relationships with customers to create mutual trust.
• Monitor usage trends to identify renewal risks.

Skills

Communication skills

Relationship management

Detail-oriented

Customer focus

Negotiation skills

Job description

WinsAbove is seeking a Customer Success Manager based in Denver, Colorado. In this role, you will be responsible for driving new product attachment and fostering strong relationships with customers through onboarding, upselling, and cross-selling. You will advocate for the customer internally, ensuring a positive experience and identifying growth opportunities.

Join a collaborative hybrid workplace that values creativity and a fulfilling work-life balance. The position offers a competitive salary with benefits including equity plans and continuous professional development.