Customer Success Manager - Denver

WinsAbove; Denver (CO); Hybrid; USD 89,000 - 130,000; Full time

Benefits offered by this job

New hire stock equity (RSU)

Employee stock purchase plan (ESPP)

Continuous professional development

Job summary

WinsAbove is seeking a Customer Success Manager based in Denver, Colorado. In this role, you will be responsible for driving new product attachment and fostering strong relationships with customers through onboarding, upselling, and cross-selling. You will advocate for the customer internally, ensuring a positive experience and identifying growth opportunities.

Join a collaborative hybrid workplace that values creativity and a fulfilling work-life balance. The position offers a competitive salary with benefits including equity plans and continuous professional development.

Qualifications

• 5-7 years of experience in a customer account-facing role.
• Excited by working in a solution-focused environment.
• Motivated by building long-term and lasting relationships.

Responsibilities

• Partner with sales for onboarding experience.
• Build relationships with customers to create mutual trust.
• Monitor usage trends to identify renewal risks.

Skills

Communication skills

Relationship management

Detail-oriented

Customer focus

Negotiation skills

Job description

As a Customer Success Manager, you will proactively drive new product attachment and build strong relationships across our existing customer base through onboarding, upselling, and cross‑selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship‑management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well‑defined methodology that helps them identify the customer’s unique needs and clearly convey the value of the Datadog product.

At Datadog, we place value in our office culture – the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work–life harmony that best fits them.

What You’ll Do

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry out the full‑sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross‑functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are

• A strong communicator with excellent attention to detail
• Motivated by building long‑term and long‑lasting relationships
• Driven by the opportunity to make a visible impact with your work
• 5‑7 years of experience in a customer account‑facing role
• Customer‑minded, always aiming to provide the most value possible
• Excited by working in an ever‑evolving and fluid solution‑focused environment
• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for upsell and cross‑sell activities

Benefits and Growth

• Best‑in‑breed onboarding
• Sales training in MEDDIC and Command of the Message
• Inclusive company culture, opportunity to join our Community Guilds
• Intra‑departmental mentor and buddy program for in‑house networking
• Continuous professional development, product training, and career pathing
• New hire stock equity (RSU) and employee stock purchase plan (ESPP)
• Generous global benefits

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

$89,000 — $130,000 USD