Growth-Focused Customer Service Pro — Albany

Apollo; City of Albany (NY); On-site; USD 63,000 - 90,000; Full time

Job summary

Apollo in Albany, NY seeks a mid-level Customer Service Representative to own a territory and help move prospects from interest to close. The role offers a clear salary ceiling of $63,000 to $90,000 and the autonomy to shape your outcomes in a fast-paced sales marketing environment.

You will collaborate across teams, run discovery calls, personalize outreach, and craft messaging that lifts response rates. The job emphasizes accountability, adaptability, and a continuous drive to sharpen your

Qualifications

• Team-player mindset with a drive to unblock others.
• Flexibility to adapt as business needs evolve.
• Curiosity to ask what changes minds.

Responsibilities

• Segment audiences and personalize outreach to lift response rates
• Dig into Talkdesk funnels and fix the step where buyers vanish
• Run discovery calls that uncover budget without asking for it
• Script the webinar that fills the sales marketing top of funnel
• Hunt for partnership angles no one in Albany, NY has tried
• Carry the booth conversation past small talk into next steps
• Carry the brand voice into every cold call and every caption
• Turn Apollo's mentoring differentiator into a concise thirty-second pitch

Skills

Territory ownership

Collaboration

Discovery calls

Personalized outreach

Persuasive communication

Job description

Apollo in Albany, NY seeks a mid-level Customer Service Representative to own a territory and help move prospects from interest to close. The role offers a clear salary ceiling of $63,000 to $90,000 and the autonomy to shape your outcomes in a fast-paced sales marketing environment.

You will collaborate across teams, run discovery calls, personalize outreach, and craft messaging that lifts response rates. The job emphasizes accountability, adaptability, and a continuous drive to sharpen your