Customer Service Representative

Apollo; City of Albany (NY); On-site; USD 63,000 - 90,000; Full time

Job summary

Apollo in Albany, NY seeks a mid-level Customer Service Representative to own a territory and help move prospects from interest to close. The role offers a clear salary ceiling of $63,000 to $90,000 and the autonomy to shape your outcomes in a fast-paced sales marketing environment.

You will collaborate across teams, run discovery calls, personalize outreach, and craft messaging that lifts response rates. The job emphasizes accountability, adaptability, and a continuous drive to sharpen your

Qualifications

• Team-player mindset with a drive to unblock others.
• Flexibility to adapt as business needs evolve.
• Curiosity to ask what changes minds.

Responsibilities

• Segment audiences and personalize outreach to lift response rates
• Dig into Talkdesk funnels and fix the step where buyers vanish
• Run discovery calls that uncover budget without asking for it
• Script the webinar that fills the sales marketing top of funnel
• Hunt for partnership angles no one in Albany, NY has tried
• Carry the booth conversation past small talk into next steps
• Carry the brand voice into every cold call and every caption
• Turn Apollo's mentoring differentiator into a concise thirty-second pitch

Skills

Territory ownership

Collaboration

Discovery calls

Personalized outreach

Persuasive communication

Job description

This mid-level Customer Service Representative role at Apollo hands you a territory, a $63,000 - $90,000 ceiling, and the freedom to own both. Pair deeply collaborative drive with 4 years and Apollo returns $63,000 - $90,000, an Albany base, and growth that outpaces the title.

Key Responsibilities

• Segment audiences and personalize outreach to lift response rates
• Dig into Talkdesk funnels and fix the step where buyers vanish
• Run discovery calls that uncover budget without asking for it
• Script the webinar that fills the sales marketing top of funnel
• Hunt for partnership angles no one in Albany, NY has tried
• Carry the booth conversation past small talk into next steps
• Carry the brand voice into every cold call and every caption
• Turn Apollo's generously-mentoring differentiator into a thirty-second pitch

What You'll Bring

• A teammate's instinct to unblock others before yourself
• Flexibility to adapt your approach as business needs evolve
• The instinct to ask "what would change your mind?" before debating
• Comfort being accountable for a nimble outcome in a full-time role
• Curiosity and a continuous drive to sharpen your sales marketing craft

We are a slow-to-anger sales marketing company, and Apollo calls Albany, NY home. Inclusion isn't a poster on the Albany, NY wall; it's who gets pulled into the room and heard.

We start the conversation at $63,000 - $90,000 and end it with mentorship, benefits, and the flexibility to grow without relocating from NY.

This Albany, NY role just got a fresh timestamp, and applications are flowing in.

Come find out why people stay at Apollo once they get here; the Customer Service Representative door is open.