Growth‑Focused Customer Experience Coach

Serenity-Healthcare-1; Mesa (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Employer-paid health coverage

401(k) retirement plan

Paid time off

Paid training and certification

Job summary

Serenity is hiring Customer Experience Coaches to guide individuals through a structured program designed to build positive habits and achieve personal goals. The role is full-time and on-site in Mesa, AZ, offering hourly pay between $23 and $30 plus quarterly performance bonuses.

No specialized industry experience is required, and full paid training is provided to help you feel confident in the role. Ideal candidates come from backgrounds in customer service, hospitality, retail, education, or

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Job description

Serenity is hiring Customer Experience Coaches to guide individuals through a structured program designed to build positive habits and achieve personal goals. The role is full-time and on-site in Mesa, AZ, offering hourly pay between $23 and $30 plus quarterly performance bonuses.

No specialized industry experience is required, and full paid training is provided to help you feel confident in the role. Ideal candidates come from backgrounds in customer service, hospitality, retail, education, or