Customer Experience Coach — Empower Growth & Habits

Serenity-Healthcare-1; Phoenix (AZ); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Employer-paid health insurance

401(k) retirement plan

Paid time off (PTO)

Paid training and certification

Career advancement opportunities

Job summary

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions that build positive habits and progress toward personal goals. The role is on-site in the United States, Arizona, Phoenix, with pay ranging from $23 to $30 per hour plus quarterly bonuses.

Ideal candidates have backgrounds in customer service, hospitality, retail, education, or caregiving and enjoy connecting with others.

Qualifications

• 2+ years of full-time professional experience in any industry.
• Clear and professional verbal and written communication skills.
• Strong interpersonal skills with patience and empathy.
• Reliable, punctual, and open to feedback.
• Authorized to work in the United States.
• Ability to pass a background check and drug screening.

Responsibilities

• Provide one-on-one support during scheduled program sessions.
• Operate and monitor specialized program tools and technology (training provided).
• Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises.
• Maintain accurate session notes and share updates with team members.
• Ensure each participant’s experience is professional, supportive, and respectful.
• Follow established processes and standards to maintain a consistent experience.

Skills

Verbal and written communication

Interpersonal skills

Reliability

Job description

Serenity is hiring a Customer Experience Coach to guide individuals through structured sessions that build positive habits and progress toward personal goals. The role is on-site in the United States, Arizona, Phoenix, with pay ranging from $23 to $30 per hour plus quarterly bonuses.

Ideal candidates have backgrounds in customer service, hospitality, retail, education, or caregiving and enjoy connecting with others.