Account Manager - Customer Care & Growth Bonus

Wallace Finance; Brookline (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision, and life

401(k) plan with company match

Paid holidays and vacation

Monthly bonus opportunities

Job summary

Wallace Finance is seeking an Account Manager to deliver outstanding customer service and drive sales at one of its branch locations. The role involves handling loan payments, guiding applicants through paperwork, and maintaining strong customer relationships.

Occasional travel may be required as part of branch operations. The position emphasizes a friendly, outgoing personality, strong communication, and teamwork to support Wallace Management Company's network of small loan branches across

Qualifications

• Customer service experience required.
• Strong communication skills and a friendly demeanor.
• Willingness to travel occasionally.

Responsibilities

• Provide quick and friendly customer service in person or by phone to answer questions and process loan payments.
• Prepare loan documents and manage the application process.
• Build and maintain positive customer relationships and update customers on loan status.
• Reach out to customers with overdue payments to help them get back on track.
• Collaborate with Management to maintain branch standards and grow the business.

Skills

Customer service

Sales

Communication

Teamwork

Job description

Wallace Finance is seeking an Account Manager to deliver outstanding customer service and drive sales at one of its branch locations. The role involves handling loan payments, guiding applicants through paperwork, and maintaining strong customer relationships.

Occasional travel may be required as part of branch operations. The position emphasizes a friendly, outgoing personality, strong communication, and teamwork to support Wallace Management Company's network of small loan branches across