Associate, Account Manager

Otis Worldwide Corporation; Roseville (MN); On-site; USD 50,000 - 64,000; Full time

Benefits offered by this job

401(k) match

Comprehensive medical/dental/vision

Three weeks paid vacation + holidays

Paid sick leave and wellness programs

Life insurance and disability

Job summary

Otis Elevator Company in Roseville, MN seeks an Associate, Account Manager to manage and strengthen account relationships, support customer needs, and identify sales opportunities. This role drives account retention and growth in collaboration with operations teams.

Ideal candidates bring strong customer service, account management, and sales skills, with the ability to multitask and problem-solve in a fast-paced environment. Database tools and Microsoft Office experience are beneficial.

Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Strong customer service and relationship-building skills.
• Previous sales, account management, or customer-facing experience preferred.

Responsibilities

• Manage and develop relationships with assigned customer accounts.
• Serve as primary contact for inquiries including billing, scheduling, maintenance records, insurance docs, and service concerns.
• Maintain regular communication to strengthen relationships and understand account needs.
• Identify opportunities for service sales, repairs, renewals, and growth.
• Develop new business through prospecting, cold calling, and local market knowledge.
• Conduct account planning and needs assessments to support sales/renewal strategies.
• Partner with Service Operations to resolve concerns and support a positive experience.
• Use Otis sales tools to manage opportunities, pipeline, and forecast results.

Skills

Customer service

Account management

Relationship-building

Sales experience

Problem solving

Time management

Organizational skills

Microsoft tools

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft-based technology

Sales systems

Job description

Would you like to join a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator Company is seeking a highly motivated Associate, Account Manager to join our team in Roseville, Minnesota. In this customer-focused role, you will manage and strengthen account relationships, support customer needs, identify sales opportunities, and help drive account retention and growth. This is a great opportunity for someone with strong customer service, account management, relationship-building, or sales skills who enjoys solving problems, managing multiple priorities, and working collaboratively with customers and operations teams.

Typical day you will:

• Manage and develop relationships with assigned customer accounts.
• Serve as a primary point of contact for customer inquiries, including billing, scheduling, maintenance records, insurance documentation, and service concerns.
• Maintain regular customer communication to strengthen relationships and understand account needs.
• Identify opportunities for service sales, repairs, renewals, and account growth.
• Develop new business opportunities through prospecting, cold calling, and knowledge of the local market.
• Conduct account planning and needs assessments to support sales and renewal strategies.
• Partner with Service Operations to help resolve customer concerns and support a positive customer experience.
• Use Otis sales tools to manage opportunities, maintain pipeline activity, and forecast sales results.

What you will need to be successful:

• High school diploma or equivalent required; bachelor’s degree preferred.
• Strong customer service and relationship-building skills.
• Previous sales, account management, or customer-facing experience preferred.
• Excellent written, verbal, interpersonal, and presentation skills.
• Ability to build effective relationships with both internal and external customers.
• Self-motivated and organized, with the ability to manage multiple accounts, priorities, and responsibilities.
• Comfortable working in a team-oriented, fast-paced environment.
• Strong problem-solving, time management, and organizational skills.
• Proficiency with Microsoft-based technology and comfort learning sales and business systems.

Work Authorization: Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.

Benefits

• 401(k) plan that includes generous company match and a separate automatic retirement contribution
• Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
• Three weeks paid vacation and paid company holidays
• Paid sick leave - Employee assistance and wellness incentive programs
• Life insurance and disability coverage
• Voluntary benefits, such as legal, pet, home, and auto insurance
• Birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Peer recognition and service anniversary awards, as well as spot performance bonus opportunities

Salary Transparency

The salary range for this role is $50,000 to $64,000 plus a generous sales incentive. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs. If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis

Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Privacy Policy and Terms: Click on this link to read the Policy and Terms. We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.