Head of Account Management & Growth

No Joke Marketing; Buffalo (NY); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Remote-first culture

Training & development opportunities

Competitive compensation

Job summary

Childcare Marketing Group is seeking a Director of Account Management to lead our account management team and elevate client relationships. You will coach Account Managers, set high communication standards, and own portfolio health across renewals, upsells, and client satisfaction.

You will build scalable processes, playbooks, and reporting to sustain long-term growth, while handling escalations and high-stakes conversations to ensure positive client outcomes.

Qualifications

• 5+ years in account management or client-facing roles, with leadership experience.
• Strong written and verbal communication skills.
• Proven track record of renewals, upsells, and client growth.
• Experience managing multiple client relationships and reading campaign metrics.
• Proficiency with CRM and project management tools.
• Reliable remote work setup and availability to work ET schedule.

Responsibilities

• Lead the account management team and coach Account Managers.
• Drive renewals, upsells, testimonials, and client satisfaction across the portfolio.
• Build playbooks, systems, and reporting to support long-term growth.
• Step into escalations and high-stakes conversations to preserve client relationships.
• Represent client value through clear, proactive communication.

Skills

Account management

Client relations

Communication

Leadership

Remote teamwork

Education

Bachelor's degree or equivalent

Tools

CRM software

GoHighLevel

ClickUp

Job description

Childcare Marketing Group is seeking a Director of Account Management to lead our account management team and elevate client relationships. You will coach Account Managers, set high communication standards, and own portfolio health across renewals, upsells, and client satisfaction.

You will build scalable processes, playbooks, and reporting to sustain long-term growth, while handling escalations and high-stakes conversations to ensure positive client outcomes.