Growth-Driven Operations Leader & People Champion

Orkin LLC; Wilmington (NC); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Medical insurance

Dental insurance

Vision insurance

401(k) match

Stock purchase plan

Paid time off

Paid holidays

Tuition reimbursement

Employee discounts

Training programs

Job summary

Orkin is seeking an Operations Manager / People Leader to architect a high-performing branch delivering world-class service. You’ll lead, train, and coach a team, drive revenue growth, and ensure regulatory compliance across the operation.

Role serves as a stepping stone to regional leadership, with relocation flexibility within the division and opportunities for career progression in a trusted, century-old organization.

Qualifications

• Bachelor’s or equivalent work experience.
• Documented success driving revenue for a Home Services company.
• Ability to obtain the appropriate pesticide license within the first 90 days of employment (company paid).
• Ability to work in the field independently and manage route-based assignments.
• 5-7 years: Multi-operational or sales management experience with a results-driven company.
• 5-7 years: P&L responsibility experience and an acute understanding of expense control strategies.
• 5-7 years: Demonstrated customer relations experience.
• 5-7 years: Experience with P&L management and business processes.
• 5-7 years: Operations or sales management experience with a results-driven company.

Responsibilities

• Assume leadership of a branch location after completing an initial 90 days of training
• Be willing to travel in the field for branch office visits 25% of the time
• Be able to relocate within the division geography for higher roles
• Inspire your team to deliver top-notch service, accept constructive feedback and commit to continual improvement
• Drive revenue generation and growth, motivating the team through daily check-ins of activities and holding teams accountable for results
• Showcase superior operational skills, with experience in managing a Profit and Loss (P&L) statement and strategically investing in growth with balancing expense margins
• Assure compliance with local, state, and federal laws and regulations
• Ensure accountability for and compliance with the policies and procedures for all Company vehicles
• Recruit, hire, mentor, evaluate and coach
• Drive sales initiatives and results
• Identify best practices, cost savings and improved customer service initiatives
• Collaborate with Senior Leadership and Human Resources on key hiring, promotional opportunities, succession planning, performance improvement and termination decisions
• Promote positive employee relations including fostering high morale and upholding company operating standards
• Maintain technical industry knowledge and expertise in pest, termite, sales and Operational Management

Skills

Revenue growth

People leadership

Field travel

Operations management

P&L management

Hiring & coaching

Compliance knowledge

Education

Bachelor’s degree or equivalent

Job description

Orkin is seeking an Operations Manager / People Leader to architect a high-performing branch delivering world-class service. You’ll lead, train, and coach a team, drive revenue growth, and ensure regulatory compliance across the operation.

Role serves as a stepping stone to regional leadership, with relocation flexibility within the division and opportunities for career progression in a trusted, century-old organization.