Growth-Driven GM, Service & Equipment - HVAC/Refrigeration

Smart Care Solutions; Boston (MA); On-site; USD 150,000 - 210,000; Full time

Job summary

Smart Care Solutions, a national repair and service provider for commercial refrigeration and HVAC, seeks a General Manager to drive profitable growth across service, installation, and equipment divisions. You will lead leaders, ensure safety, and protect integrity while maintaining strong customer relationships and financial health.

The role requires deep technical and financial knowledge, hands-on management of P&L, and a track record of scaling service operations.

Qualifications

• Bachelor's degree in construction management or equivalent with technical and financial components.
• 8–10 years of managerial/supervisory experience in service industries.
• 2+ years of P&L ownership and responsibility (min $10M).
• 3+ years of customer relationship development and management experience.
• Track record of leading a technical workforce.
• Understanding of the end-to-cash process (sales to billing).
• Experience with service apps and dispatch systems.
• Experience in HVAC, grocery, foodservice, or equipment repair.
• Willingness to travel within the market and spend time with customers.
• Valid driver's license and clean 5-year MVR.

Responsibilities

• Supervises and directs the work of the Leaders within Service, Installation and Equipment. Builds the selling organization to grow share and deepen customer relationships.
• Responsible for a safe work environment for all employees and supports safety efforts for injury prevention, with prompt reporting.
• Manages the business P&L and overall financial health; targets 10% growth in top line and EBITDA.
• Prepares and executes the annual operating plan and budgets with department heads and controllers.
• Represents and upholds company values and adheres to policies with integrity.
• Meets with direct reports weekly and oversees talent acquisition, development and retention.
• Maintains close relationships with top customers and general contractors; monitors satisfaction and takes corrective actions.
• Improves processes for higher productivity.
• Oversees large projects and interprets performance reports.
• Creates and conducts quarterly business reviews on Smart Care performance.

Skills

Leadership

P&L ownership

Customer relationships

Strategic growth

Problem solving

Time management

Travel willingness

Education

Bachelor's in Construction Management

Tools

Dispatch systems

Service app

MS Office

Job description

Smart Care Solutions, a national repair and service provider for commercial refrigeration and HVAC, seeks a General Manager to drive profitable growth across service, installation, and equipment divisions. You will lead leaders, ensure safety, and protect integrity while maintaining strong customer relationships and financial health.

The role requires deep technical and financial knowledge, hands-on management of P&L, and a track record of scaling service operations.