General Manager

Smart Care Solutions; Boston (MA); On-site; USD 150,000 - 210,000; Full time

Job summary

Smart Care Solutions, a national repair and service provider for commercial refrigeration and HVAC, seeks a General Manager to drive profitable growth across service, installation, and equipment divisions. You will lead leaders, ensure safety, and protect integrity while maintaining strong customer relationships and financial health.

The role requires deep technical and financial knowledge, hands-on management of P&L, and a track record of scaling service operations.

Qualifications

• Bachelor's degree in construction management or equivalent with technical and financial components.
• 8–10 years of managerial/supervisory experience in service industries.
• 2+ years of P&L ownership and responsibility (min $10M).
• 3+ years of customer relationship development and management experience.
• Track record of leading a technical workforce.
• Understanding of the end-to-cash process (sales to billing).
• Experience with service apps and dispatch systems.
• Experience in HVAC, grocery, foodservice, or equipment repair.
• Willingness to travel within the market and spend time with customers.
• Valid driver's license and clean 5-year MVR.

Responsibilities

• Supervises and directs the work of the Leaders within Service, Installation and Equipment. Builds the selling organization to grow share and deepen customer relationships.
• Responsible for a safe work environment for all employees and supports safety efforts for injury prevention, with prompt reporting.
• Manages the business P&L and overall financial health; targets 10% growth in top line and EBITDA.
• Prepares and executes the annual operating plan and budgets with department heads and controllers.
• Represents and upholds company values and adheres to policies with integrity.
• Meets with direct reports weekly and oversees talent acquisition, development and retention.
• Maintains close relationships with top customers and general contractors; monitors satisfaction and takes corrective actions.
• Improves processes for higher productivity.
• Oversees large projects and interprets performance reports.
• Creates and conducts quarterly business reviews on Smart Care performance.

Skills

Leadership

P&L ownership

Customer relationships

Strategic growth

Problem solving

Time management

Travel willingness

Education

Bachelor's in Construction Management

Tools

Dispatch systems

Service app

MS Office

Job description

Company Overview

Smart Care Climate Solutions is the trusted service leader in the commercial and industrial refrigeration industry. Nationwide, leading grocery stores, cold storage facilities and distribution warehouses rely on Smart Care to design, build, maintain and repair commercial refrigeration and HVAC systems.

Position Description

The General Manager leads the profitable growth of the Service, Installation and Equipment businesses in their operating companies, ensuring high levels of safety, customer satisfaction, job profitability and quality work.

To succeed in this position, candidates should have strong technical skills with exceptional communication, problem-solving and time management skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with customers and employees.

Main Responsibilities

• Supervises and directs the work of the Leaders within Service, Installation and Equipment. Builds the selling organization to effectively grow share and deepen customer relationships.
• Responsible for a safe work environment for all employees and supports safety efforts for injury prevention, along with strong immediate communication when injuries occur.
• Manages the business P and L and overall financial health of the business. Responsible for an annual 10% growth in top line sales and 10% increase in EBITDA.
• Prepares and executes the annual operating plan and develops budgets in coordination with department heads and controllers.
• Represents and upholds company values and operates with the highest level of integrity, ensuring adherence to company policies.
• Meets with direct reports weekly. Oversees talent acquisition, development and retention.
• Maintains close business relationship with top customers, general contractors. Actively assesses customer satisfaction levels and initiates remedial actions as required.
• Improves processes for better productivity.
• Oversees large projects and interprets performance reports.
• Creates and conducts quarterly business reviews on Smart Care performance

Qualifications

• Bachelor's Degree in Construction Management (or similar degree program, with technical and financial components) or commensurate experience
• 8-10 years of managerial/supervisory experience in a service-related industry
• 2 or more years of previous P&L ownership and responsibility
• 3 or more years of customer relationship development and management experience
• Previous P&L accountability (minimum $10 Million responsibility)
• Track record of success leading a technical workforce
• Thorough understanding of initial call to cash process (i.e. sales, customer care, dispatch, service, supply chain, billing, etc.)
• Prior experience in developing and working in service app and dispatch systems
• Previous experience in HVAC, Grocery, Foodservice or equipment repair industry
• Willingness to travel within the market spending significant time with current and potential customers and assisting the location managers with sound business processes
• Valid driver's license and acceptable motor vehicle record (5-year history)

Preferred

• Previous experience managing a multi-branch technician workforce
• Previous experience managing direct customer relationships
• Excellent interpersonal and communication skills including sales ability
• Demonstrated experience developing strategic growth and service initiatives
• Demonstrated problem solving and decision-making skills in a fast-paced environment
• Demonstrated selection, hiring, and team development skills
• PC skills including MS Office

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at [e-mail].