Growth-Driven BDC: Lead Gen, Appointments & CRM

Diligent; Houston, Northern (TX, KY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

Diligent Delivery Systems in Houston, TX is seeking an experienced Business Development Coordinator to join our sales team. This in-house, full-time role supports our field sales across the country and focuses on generating revenue through outbound calls and emails.

You will manage CRM entries, qualify leads, schedule appointments, and assist marketing campaigns while maintaining high professionalism and reliable follow-through.

Qualifications

• Associate’s degree required; bachelor’s degree preferred. Will accept at least 3 years of sales experience in lieu of degree.
• 2 years of proven and verifiable outbound lead generation and sales experience required.
• Knowledge of CRM programs (Zoho, Salesforce, etc.)
• Excellent Customer Service skills with articulate and upbeat telephone presence.
• Exceptional communication skills, both written and verbal
• Critical thinking and problem-solving skills with ability to establish priorities.
• Capable of multi-tasking and be reliable, flexible and proactive.
• Attention to detail and consistent follow-up with excellent time management and organizational skills.
• Strong computer knowledge and skills in MS Office (Word, Excel, Outlook, PowerPoint)
• Team oriented-self-motivated, energetic, charismatic, and ability to think on your feet.
• Ability to learn new software with training
• Ability to build rapport, ask questions and listen
• Ability to work full-time regular office hours with flexibility to work some overtime

Responsibilities

• Outbound telephone prospecting to new potential customers (leads lists, email blast responders, web lead responders)
• Make outbound calls to a list of prospects to set quality appointments
• Initiate conversation by promoting and creating interest in our services.
• Ability to handle objections by addressing concerns, overcoming objections and maintaining positive conversations.
• Learn scripted presentation to ensure consistent messaging and adherence to marketing strategies.
• Setting appointments for outside Sales Associates (face-to-face appointments, telephone appointments and web demonstrations)
• Survey customers after appointments with sales associates to obtain information about potential customers.
• Responsible for accurately recording and updating prospects and customer information in CRM system to track leads, trends and facilitate future marketing efforts. Maintain database of contacts to include those indicating no future contact.
• Follow-up quotes to customers.
• Consistent follow-up with previous customers for potential sales.
• Follow-up on completed shipments
• Proficiency with AI programs, i.e. Chat GPT
• Assist with marketing campaigns (mail outs, post cards and email)

Skills

CRM proficiency

Customer service

Communication skills

Critical thinking

Multi-tasking

Attention to detail

Team oriented

Learn new software

rapport building

Education

Associate’s degree

Bachelor’s degree preferred

Sales experience in lieu of degree

Tools

Zoho CRM

Salesforce

MS Office

Job description

Diligent Delivery Systems in Houston, TX is seeking an experienced Business Development Coordinator to join our sales team. This in-house, full-time role supports our field sales across the country and focuses on generating revenue through outbound calls and emails.

You will manage CRM entries, qualify leads, schedule appointments, and assist marketing campaigns while maintaining high professionalism and reliable follow-through.