Growth-Driven Auto Service Advisor | Customer Focused

SOUTHWEST TMS LLC; Lawton (OK); On-site; USD 25,000 - 39,000; Full time

Job summary

Southwest Toyota in Lawton, OK seeks a motivated Service Advisor to be the main link between customers and the service team. You will greet guests, listen to concerns, explain repairs, and keep customers updated throughout the process.

Ideal candidates bring strong communication, a customer-first mindset, and the ability to multitask in a fast-paced dealership environment. On-site role with training and growth opportunities.

Qualifications

• Greet customers and listen to their vehicle concerns.
• Recommend maintenance and repair services based on customer needs.
• Communicate repair recommendations, pricing, and timelines clearly.
• Work closely with technicians to ensure efficient and accurate repairs.
• Keep customers updated throughout the service process.
• Build lasting customer relationships and maintain high customer satisfaction.
• Help meet department goals while delivering an exceptional customer experience.

Responsibilities

• Greet customers and listen to concerns.
• Present maintenance and repair options with pricing and timelines.
• Communicate with technicians to ensure efficient repairs.
• Update customers throughout the service process.

Skills

Communication skills

Customer service

Team player

Organizational skills

Multitasking

Job description

Southwest Toyota in Lawton, OK seeks a motivated Service Advisor to be the main link between customers and the service team. You will greet guests, listen to concerns, explain repairs, and keep customers updated throughout the process.

Ideal candidates bring strong communication, a customer-first mindset, and the ability to multitask in a fast-paced dealership environment. On-site role with training and growth opportunities.