Service Advisor

SouthWest GMC LLC; Lawton (OK); On-site; USD 42,000 - 60,000; Full time

Job summary

SouthWest GMC LLC in Lawton, OK is seeking a highly motivated Service Advisor to join our team. You will greet customers, provide service information, and estimate repairs while coordinating with technicians to ensure timely completion.

Strong communication and customer service skills are required, along with experience in automotive service and proficiency in Microsoft Office or similar software. This on-site role offers a dynamic, fast-paced environment in Lawton.

Qualifications

• High school diploma or equivalent is required.
• Experience as a Service Advisor in automotive service is preferred.
• Excellent communication and customer service skills are essential.
• Strong organizational and time management skills are required.

Responsibilities

• Greet customers and provide information on services.
• Provide accurate estimates for service and repairs.
• Communicate updates and recommendations during the service process.
• Ensure work is completed on time and to quality standards.
• Handle complaints and resolve issues professionally.
• Maintain accurate records of service work performed.
• Collaborate with technicians to ensure efficient service.

Skills

Customer service

Communication

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

We are seeking a highly motivated and experienced Service Advisor to join our team in Lawton, OK. The Service Advisor will be responsible for providing exceptional customer service and support to our clients. The ideal candidate will have a strong background in automotive service and repair, excellent communication skills, and a passion for delivering outstanding customer service.

Responsibilities:

• Greet customers and provide them with information on available services
• Provide accurate estimates for service and repair work
• Communicate with customers throughout the service process, providing updates and recommendations as needed
• Ensure that all service work is completed on time and to the highest quality standards
• Handle customer complaints and concerns in a professional and timely manner
• Maintain accurate records of all service work performed
• Work closely with service technicians to ensure that all work is completed efficiently and effectively

Requirements:

• High school diploma or equivalent
• Previous experience as a Service Advisor in an automotive service environment
• Excellent communication and customer service skills
• Strong organizational and time management skills
• Ability to work in a fast-paced environment
• Proficient in Microsoft Office and other computer applications