ASSISTANT BRANCH MANAGER - GOLDEN VALLEY

Greater Nevada Credit Union; Reno (NV); On-site; USD 48,000 - 67,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA contributions

Paid time off and holidays

Volunteer time off

Employee discounts

Life insurance

Job summary

Greater Nevada Credit Union in Reno, NV, is seeking an Assistant Branch Manager to support the branch manager in operations, sales, and member experience. You will lead by example, mentor staff, ensure policy adherence, and drive growth initiatives in a collaborative, community-focused environment.

This role emphasizes leadership, problem solving, and delivering exceptional service to members while coordinating with internal teams to resolve complex issues.

Qualifications

• 2+ years of banking or financial services experience.
• 1–2+ years of team leadership experience in fast-paced environments.
• 2+ years in a structured, regulated environment with processes and compliance.
• High School Diploma or GED.

Responsibilities

• Lead by example and inspire team members to achieve excellence.
• Foster a positive, productive work environment and growth.
• Provide guidance and mentorship to branch staff for professional development.
• Ensure adherence to policies, procedures, and compliance standards.
• Monitor branch metrics and implement corrective actions to optimize efficiency.
• Collaborate with the branch manager to drive growth and continuous improvement.
• Conduct audits and implement best practices for operational effectiveness.
• Maintain a member-centric culture and deliver exceptional service.
• Engage with members to address needs and provide personalized solutions.
• Develop strategies for customer acquisition and retention.
• Serve as primary contact for complex member issues and complaints.

Skills

Leadership

Sales experience

Relationship building

Communication

Initiative

Problem solving

Member experience

Operations excellence

Issue resolution

Growth mindset

Team mentorship

Education

High School Diploma or Equivalent (GED)

Job description

Join Our Team!

At Greater Nevada Credit Union, a division of America First, we are committed to making a meaningful difference in the lives of our members, our communities, and one another.

Our team takes pride in serving our members while investing in the communities where we live and work. Our collaborative culture encourages innovation, professional growth, and a shared commitment to delivering exceptional member experiences.

Why Join Us?

• Make a meaningful difference in the lives of our members and communities
• Be part of a collaborative and supportive team
• Grow your career through learning and development opportunities

Work for an organization committed to helping people and communities thrive

If you're passionate about helping others, building meaningful relationships, working as part of a team, and making an impact, we'd love to meet you!

About The Position

The Assistant Branch Manager plays a critical role in supporting the branch manager in all aspects of branch operations and sales, with a primary focus on leadership, operational excellence, member experience, growth initiatives, and issue resolution.

What You'll Be Doing

• Lead by example, inspiring team members to achieve excellence in their roles.
• Foster a positive and motivating work environment conducive to productivity and growth.
• Provide guidance, mentorship, and support to branch staff to enhance their professional development.
• Ensure adherence to operational policies, procedures, and compliance standards.
• Monitor branch performance metrics and implement corrective actions as necessary to optimize efficiency.
• Collaborate with the branch manager to develop and execute strategies for continuous improvement.
• Conduct regular audits to identify areas for improvement and implement best practices to enhance operational effectiveness.
• Cultivate a member-centric culture within the branch, emphasizing the importance of delivering exceptional service.
• Actively engage with members to understand their needs, address concerns, and provide personalized solutions.
• Develop and execute strategies to drive business growth, including customer acquisition and retention efforts.
• Serve as the primary point of contact for resolving complex member issues and complaints.
• Utilize effective problem-solving skills to address member concerns promptly and efficiently.
• Work closely with internal departments to elevate and resolve issues that require additional support or expertise.
• Implement measures to prevent recurring issues and enhance overall member satisfaction.
• Acts as Branch Manager when Branch Manager is not present. Includes addressing personnel matters as assigned.

Qualifications

• 2+ years of experience in banking, financial services, or a customer-facing retail/call center environment (financial services preferred)
• 1–2+ years of team leadership experience (supervision, mentoring, operations) or proven leadership through ownership, influence, and delivering results in fast-paced environments, including cross-functional work.
• 2+ years of experience operating in a structured, metrics-driven, or regulated environment with clear processes, performance expectations, and/or compliance requirements.
• High School Diploma or Equivalent (GED)

Skills & Competencies

• Problem Solving and Analytical Skills
• Sales Skills and Experience
• Effective Relationship Building Skills
• Willing to take initiative
• Action oriented
• Communicates effectively
• Dynamic leader
• Branch operation excellence promoter
• Champion of member experience
• Growth-oriented Advocate
• Specialist in member issue resolution

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 40 pounds. Anything above 40 pounds requires a team lift.

Location and Travel Requirements

Greater Nevada Credit Union's Golden Valley Branch

1095 N Hills Blvd, Reno, NV 89506 United States

• Located in an idyllic small community in beautiful Northern Nevada

Compensation & Benefits

• $48,000-$67,000 per year
• Compensation is dependent on experience
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada Credit Union, a division of America First, is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.